Customer Support Specialist

  • Company:
    SmartMessage
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    18 hours ago
  • Category:
    General

Who we are?

SmartMessage Marketing Platform orchestrates and integrates e-mail, SMS/MMS, chatbot, push notification, IVR, TTS, LBS, beacon channels to create seamless customer journeys.

We provide a seamlessly integrated all in one omnichannel marketing solution that enables organizations to engage in relationship marketing with their target audience, customers across complex marketing mix in an efficient and cost-effective way.

We are a team of 100+ people and continue to grow!

What is the role?

We are looking for a Customer Support Specialist to take part in our Istanbul Kavacık office.

What you’ll be responsible:

+ Developing relationships with customers, answering their questions via e-mail, phone and helpdesk application,

+ Communicating requests which comes through customers to the relevant departments,

+ Providing the first point of contact for all client inquiries, support requests, and issue resolution,

+ Becoming an expert in all products and take advantage of opportunities for continuous learning,

+ Providing ideas, suggestions to promote process and quality improvements,

+ Provide application support for our products

We are looking for a passionate talent who has;

+ University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering),

+ Min 3 years of working experience

+ Customer-oriented with strong communication skills,

+ Ability to learn quickly and think creatively,

+ Ability to work effectively independently and within a team environment,

+ Strong analytical, problem solving and customer support skills required,

+ Basic database and SQL knowledge,

+ Basic HTML knowledge,

+ Good command of both written and spoken English,

+ Experience in the digital and marketing tech environment is preferable.

+ Willingness to works shift pattern essential and occasionally work weekends

Join our team!





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