Customer Support Specialist

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    18 hours ago
  • Category:

Who we are?

SmartMessage Marketing Platform orchestrates and integrates e-mail, SMS/MMS, chatbot, push notification, IVR, TTS, LBS, beacon channels to create seamless customer journeys.

We provide a seamlessly integrated all in one omnichannel marketing solution that enables organizations to engage in relationship marketing with their target audience, customers across complex marketing mix in an efficient and cost-effective way.

We are a team of 100+ people and continue to grow!

What is the role?

We are looking for a Customer Support Specialist to take part in our Istanbul Kavacık office.

What you’ll be responsible:

+ Developing relationships with customers, answering their questions via e-mail, phone and helpdesk application,

+ Communicating requests which comes through customers to the relevant departments,

+ Providing the first point of contact for all client inquiries, support requests, and issue resolution,

+ Becoming an expert in all products and take advantage of opportunities for continuous learning,

+ Providing ideas, suggestions to promote process and quality improvements,

+ Provide application support for our products

We are looking for a passionate talent who has;

+ University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering),

+ Min 3 years of working experience

+ Customer-oriented with strong communication skills,

+ Ability to learn quickly and think creatively,

+ Ability to work effectively independently and within a team environment,

+ Strong analytical, problem solving and customer support skills required,

+ Basic database and SQL knowledge,

+ Basic HTML knowledge,

+ Good command of both written and spoken English,

+ Experience in the digital and marketing tech environment is preferable.

+ Willingness to works shift pattern essential and occasionally work weekends

Join our team!

© 2008-2020 by Expertini Limited. Turkey Jobs - Expertini. Empowering Employment Globally. All rights reserved.
Our essential accepted cookies, privacy policy and terms.
This site is also protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.