Technical Support Engineer_VxRail

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    23 hours ago
  • Category:

**Job Responsibilities**

+ Provide support to customer/users where the product is highly technical or sophisticated in nature.

+ Responds to situations where first-line product support has failed to isolate or fix problems for customer.

+ Represents the company to the customer ensuring the customer is satisfied.

+ Responsible for providing telephone, email, chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).

+ Answers questions about installation, operation, configuration, customization, performance and usage of assigned products.

+ Verifies warranty entitlement and determines appropriate action.

+ Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

+ Documents problems in the support solution database for diagnostics and solution implementation.

+ Provides basic remote deployment, maintenance and consulting services.

**Job Requirements**

+ X86 server or Storage support capabilities

+ Linux or VMWARE support capabilities


+ 5 ~ 8+ years of technical support experience with bachelor’s degree

+ Strong communication and problem solving skills.

+ Excellent team player with teamwork

+ Customer focused / Enterprise IT or customer service background