Technical Support Engineer_Mid-Range Storage

  • Company:
    Dell
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    23 hours ago
  • Category:
    General

+ **Job Responsibilities**

+ Provide support to customer/users where the product is highly technical or sophisticated in nature.

+ Responds to situations where first-line product support has failed to isolate or fix problems for customer.

+ Represents the company to the customer ensuring the customer is satisfied.

+ Responsible for providing telephone, email, chat and remote diagnostic technical support of mid range storage (VNX, Unity, Centera)and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).

+ Answers questions about installation, operation, configuration, customization, performance and usage of assigned products.

+ Verifies warranty entitlement and determines appropriate action.

+ Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

+ Documents problems in the support solution database for diagnostics and solution implementation.

+ Provides basic remote deployment, maintenance and consulting services.

+ **Job Requirements**

+ Dell Technologies Mid-Range Storage (VNX, Unity, Centera) support capabilities

+ EMCSA (EMC Storage Administrator) Certified

+ 5+ years of technical support experience with bachelor’s degree

+ Strong communication and problem solving skills.

+ Excellent team player with teamwork

+ Customer focused / Enterprise IT or customer service background