+ **Job Responsibilities**
+ Provide support to customer/users where the product is highly technical or sophisticated in nature.
+ Responds to situations where first-line product support has failed to isolate or fix problems for customer.
+ Represents the company to the customer ensuring the customer is satisfied.
+ Responsible for providing telephone, email, chat and remote diagnostic technical support of mid range storage (VNX, Unity, Centera)and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).
+ Answers questions about installation, operation, configuration, customization, performance and usage of assigned products.
+ Verifies warranty entitlement and determines appropriate action.
+ Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
+ Documents problems in the support solution database for diagnostics and solution implementation.
+ Provides basic remote deployment, maintenance and consulting services.
+ **Job Requirements**
+ Dell Technologies Mid-Range Storage (VNX, Unity, Centera) support capabilities
+ EMCSA (EMC Storage Administrator) Certified
+ 5+ years of technical support experience with bachelor’s degree
+ Strong communication and problem solving skills.
+ Excellent team player with teamwork
+ Customer focused / Enterprise IT or customer service background