Technical & Business Operations Analyst-Non Engineering Graduate 2018 Batch-Gurgaon

  • Company:
    Amdocs Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Software Services | Internet/Dot com/ISP

Skill: sql , big data , mobile , problem solving , mediator , unix; Exp: 0-3 years; Technical & Business Operations Analyst-Non Engineering Graduate 2018 Batch-Gurgaon Date Aug 14, 2018 City Gurgaon, MH, IN Company Amdocs, Inc. Organizational Level 1 Organizational Level 2 Manager Sanjay D’Costa Required Travel Minimal Open to Relocation No Referral Bonus Reward Amount* 0.00 * In case this job is open for Amdocs employees only “Refer Friend to Job” option is disabled Who are we? If youre a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day. In one sentence The role involves handling incidents and service requests from customers/end-user by following the standard methods and procedures of the unit. What will your job look like? Manage/resolve tickets within established SLA time to repair guidelines Apply second level triage to tickets along with primary focus on client interaction and communication Perform initial investigation of client issues Maintain a one stop closure/resolution rate of at least 80 PERCENT in order to prevent development resources from being expended on minor issues Manage and provide verbal/written updates, maintain and establish communication with the client via the ticketing interface, emails, scheduled calls, and Adhoc calls Facilitate/contribute to scheduled meetings with customer Act as client mediator/liaison in supplying development/application teams with client requirements when resolving application defects/incidents Work closely with Release Mgmt Team and Development/application teams during issue trouble shooting until closure providing updates to all involved parties Provide additional client communication support during releases/conversions by managing bridges, sending emails, and delivering real-time reports Provide on-desk support for new functionality, releases, and major events All you need is… Must be BSc, BCS, BCA & MSc (CS & IT) Graduates ONLY. Excellent communication skills, both spoken and written with good comprehension of the English language. Good Analytical and problem solving skills/abilities Knowledge of Basic SQL and Unix. Knowledge of Automation procedures/processes Should be open to work in 24 X 7 Shift environment. Why you will love this job? You will get to show off your fine-tuned skills for resolving issues and helping the end-user. You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development You will have the opportunity to work in multinational environment for the global market leader in its field

Software Engineer


Experience: 0-3

Function: IT Software : Software Products & Services