Sr./Lead Technical Consultant

  • Company:
    Basware Corporation India Pvt Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Internet/Dot com/ISP

Skill: xml , , oops , shell scripting , oracle , software delivery , vb , technical consultant , gateway; Exp: 0-3 years; Job description Considering Candidates who can join in max 30 Days Are you a person that can crack even the most complex problems? Then this might be a position for you! Basware is looking for a Sr./Lead Technical Consultant (Network) As Sr./Lead Technical Consultant, you will be responsible for providing professional, efficient and effective technical support to Basware Customers/Partners in a manner that further enhances Customer experience, satisfaction and loyalty . This is a 3rd level Support role, which means that in this role you will be handling the most complex and interesting Support problems as well as contributing to the knowledge improvement of 1st and 2nd line support teams. Understanding the specific impact on Customer business is always the driver which you use to select the most appropriate approach to fix the problem. We in 3rd Line Support are truly a OneBasware team; whilst your main expertise is expected to be in BT and Portal area, you are expected to be open minded for learning other areas such as P2P as well. As a 3rd liner, you will be exposed to various company-wide projects upon your interest and expertise. The ability to analyse the impact of required changes based on Customer requests and perform root cause analysis are some important attributes. What we are looking for Customer Relationship Management Skills Identifies information about Customer business needs, escalates when necessary and follows up with internal stakeholders and Customers appropriately Understands the purpose, provides information, and responds appropriately to general questions about the product/solution/service Basware Skills Deep knowledge of Basware Network which includes BT/Portal/Conversion; process, conceptual and in-practical level, needs to be very high Being able to discuss with R&D and Product Management on various topics regarding BT and other network related solutions Understanding and capacity of technically supporting most demanding cases on the following areas o BT/BCN, Portal, Conversion, deep knowledge required o Gateway knowledge is a plus o Ability and willingness to train on network solutions, internally and externally when needed Your Experience Relevant business / solution / industry experiences an advantage Strong general IT infrastructure knowledge (Networks, Virtualization, Computer hardware, Software delivery methods) Strong knowledge of Microsoft operating systems (servers and workstations) High knowledge of SQL Server and/or Oracle databases including scripts, queries and fine tuning, ASP.Net, VB, XML, Shell scripting, OOPS concepts Basic ITIL understanding Intermediate consulting skills Business language Good English Communication Skills are mandatory (Verbal & Written) Employment type Permanent job Work type Full-time Location Chandigarh, India Application period 10/25/2018 – 11/6/2018

Software Engineer


Experience: 0-3

Function: IT Software : Software Products & Services