Solution Consultant

Head of Business Ops and Player Experience, Amazon Game Studios Amazon Game Studios is seeking a Head of Business Operations to manage player experience of our portfolio of games. In this role, you will develop and drive execution of a publishing services strategy with an initial focus on analytics, and customer service. You will identify gaps in our publishing operations, recommend initiatives to improve them, and lead implementation of technology solutions and mechanisms. You will work closely with Amazons customer support group and Amazon Game Studios game development and publishing teams to build and manage live support functions, ensure the smooth running of our games, and respond quickly to player needs. This role is inherently cross-functional — you will work closely with Amazon customer support, game producers, marketing, and executives. Amazon is all-in on games, and our mission is to be the most customer-obsessed company in the games industry. We believe games are about community. Today, the communities that started in arcades, a quarter at a time, have evolved into Twitch streams with millions of viewers, and friendships first formed in-game that extend across continents. At Amazon Game Studios, were creating compelling games like New World, a sandbox MMO set on a supernatural continent in the 17th century, our multiplayer shooter Crucible, and our newly announced The Lord of the Rings MMO.