Service Delivery Manager

  • Company:
    SOS International LLC
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    8 hours ago
  • Category:
    General

**Responsibilities**

**_*** This position is contingent upon a contract award ***_**

STG, a wholly-owned subsidiary company of SOS International LLC (SOSi), is seeking a highly qualified Service Delivery Manager to join a program providing critical network operations and maintenance services for our government customer. The ideal candidate will have proven experience supporting Command, Control, Communications, Computers, & Intelligence (C4I) IT systems and services.

**Essential Job Duties**

+ Responsible for ensuring the timely process through which problems are controlled, including problem recognition, research, isolation, resolution and follow-up steps.

+ Requires experience and understanding of MIS environment.

+ Ability to resolve complex problems immediately, while more complex problems are assigned to second level support or supervisor.

+ Ability to utilize problem management database and help desk system.

+ Provide guidance/training for less experienced personnel.

+ Other duties as assigned.

**Qualifications**

+ Bachelor-s degree in an IT related discipline.

+ Active DoD Secret clearance based on a T5 level investigation.

+ 10 years of experience or more managing and supervising a multi-work center IT support staff.

+ Three (3) years of experience in managing, or working in a customer-support Service Desk for an IT services contract for 10 or more people in the past 10 years.

+ Possess Certified Protected Distribution Systems (PDS) inspector certification in accordance with Army standards and regulations

+ IAT Level III certification

**Working Conditions**

**Desired Qualifications**

+ Master’s degree with eight (8) years of experience.

**Work Environment**

+ Normal office working conditions.

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**Job Locations** _KR_

**Job Post Information* : Posted Date** _3 weeks ago_ _(12/28/2019 8:11 AM)_

**_ID_** _2019-3242_

**_Category_** _Information Technology_

**_Clearance Requirement_** _Secret_