Senior Advanced Customer Support Engineer –SCM Functional

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**Senior Advanced Customer Support Engineer –SCM Functional**

**Preferred Qualifications**

**General Qualifications**

An experienced functional consultant who has

a solid understanding of basic business concepts and practices in the area of Supply

Chain Management. The candidate should be able to operate independently to

provide quality work products, and perform varied and complex duties and tasks

that need independent judgment.


* Works

with the client to understand requirements, functionality and business


* Translate

customer requirements into deliverable products and services

* Provide

functional assessment of implemented solutions, with recommendations for enhanced

processes, best usage of Oracle

applications features and better performance results

* Develops

test plans, procedures and running the tests accordingly

* Support

Oracle SCM products and services in line with the contractual agreement

* Works

with support to resolve Customers SRs.

* Conduct knowledge

transfer sessions both within the Oracle team and to end users.

* Work closely with the

technical team and delivery leaders to provide engagements work estimates and

drive excellence in functional work.

* Ensures

that new services are appropriately captured and put in ACS corporate


* Proactively

maintains knowledge of Oracle’s current and future products/solutions offerings

for the specified SCM area.


* 5-7 years implementation

experience of Supply Chain Management solutions

* Experience with

multiple SCM applications is a plus – especially Oracle EBS and Oracle SaaS

* At least 2 years in

implementing SCM SaaS applications

* At least (1) full

life cycle implementation of Oracle’s Cloud SCM solutions

* Strong functional

knowledge of Order to Cash and Procure to Pay business processes

* Previous consulting


* Business analysis, requirements gathering, and workshop

leadership skills

* Oracle Cloud

Certification is a plus

**Other Qualifications:**

* Excellent Analytical skills

* Strong English written/verbal communications

* Self-motivated individual who works well in a team


* Willing to travel to customer sites on a regular


* Experience in working as part of Global/ Matrixed/

Remote teams

* Self-driven, ability to work under minimal


**Experience** :

5-7 years of overall experience in relevant functional roles.

Travel : Yes, 50 %

of the Time

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer

* s IT staff on a regular basis. Either at the client

* s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor

* s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle

* s core products, applications, and tools is important.

**As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).**

**Job:** Support

**Location:** EG-EG,Egypt-Cairo

**Job Type:** Regular Employee Hire

**Organization:** Oracle