Freestyle Account Manager

  • Company:
    Coca-Cola Refreshments
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    6 days ago
  • Category:

Position Overview: The Freestyle Account Manager will lead execution of a multi-year transformational initiative within an assigned geography. This Freestyle initiative will affect virtually every aspect of our go to business approach with our customer from distribution, to consumer interaction, and restaurant operations. The success of this vital growth initiative requires the presence of field based subject matter expertise in each of the three pilot markets to facilitate the transition and to find opportunities to prepare for scale. The Freestyle Account Manager will have primary responsibility for managing Freestyle pilot locations in their assigned territory including planning, scheduling, meeting weekly with owner operators and meeting daily with restaurant staff to assess in-outlet platform performance and problem solve opportunities. The Freestyle Account Manager will also lead store level change management requirements and ensure owner operator satisfaction. They will work in partnership and collaboration with the Coca-Cola Account Team, serving as the field based expert responsible for ensuring success of the Freestyle pilot within their geography.Function Related Activities/Key Responsibilities: Manage execution and shape the success of the Freestyle pilot program in assigned territory by providing SME level support at the owner operator and restaurant level daily.Actively manage territory, pre-scheduling owner operator meetings and restaurant visits weekly.Tending to the day to day business needs or concerns of restaurant, crew and/or owner operators associated with the Freestyle pilot locations across assigned territory.Leverage data, insights and SME technical knowledge to provide coaching and support to restaurant crew to build their capability and proficiency so as to optimize execution of the Freestyle system in their outlet.Be a change management resource to restaurants to make sure they are knowledgeable of and have the tools needed to be successful with the execution of Freestyle in their outlets; Participate in or facilitate on-boarding, or ad-hoc capability building training sessions.Be in search of opportunities, identify and resolve problems or barriers, document issues, look for and understand patterns or trends, and ensure we are proactively addressing, with the intention of building customer and system capability to scale for the future.Conduct regular business reviews with owner operators to build and maintain strong relationships and to re-affirm the proposition, steward the results of the Freestyle pilot, share opportunities or resources for support of help, and ensure satisfaction with the platform.Leverage Freestyle data to demonstrate how Freestyle is positively impacting both the consumer experience and the customer’s business.Collaborate and maintain strategic alignment with the Coca-Cola cross functional Account Team (AD & COM) in assigned geography, serving as the Freestyle SME to develop progressive conceptual selling with owner operators and restaurants.Develop a working technical knowledge of the platform to assist operators in avoiding future service issues when possible and knowing how best to redirect when resolution is needed.Overnight travel will be dependent upon where candidate lives in conjunction to territory. Expectation is for manager to be in restaurants 4-5 days per week. Education Requirements:University/Bachelor’s Degree or equivalent experienceRelated Work Experience:3+ years (w/ right aptitude). Relevant sales account management experience along with direct Food service and Coca-Cola Freestyle experience preferred. Functional Skills: Account Management Experience, ability to effectively and efficiently manage a territory with 200+ customer locations.Customer selling orientation and demonstration of understanding customers business needs, accessing opportunities and bring forth solutions for munication: Strong written and verbal communication skills needed to articulate a business point of view and influence decision making of clients, peers and other key internal/external customers.Strategic Thinking: Strong strategic/system thinker capable of developing a deep understanding of end to end impact of potential solution for all involved function and recommend solutions that appropriately balance both short-term and long-term priorities.Self-starter with a can-do attitude, who embodies TCCC Growth Behaviors.Fast and continuous learner.Our Growth Culture:One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth. Our "Growth Behaviors," as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola.CuriousKeep seeking, never settle. Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo. Having the courage to look and leap is the way we grow. Because asking "what if?" pushes us to the next level as people and as a company.EmpoweredMake it happen. True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes. Because we move forward faster when we all take action.Version 1.0, 2.0, 3.0Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures). Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be clusiveInclude, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other. Because, for our company to thrive for the next 100+ years, smart isn’t enough. We need genius.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class."‹