technical expertise to produce quality repairs. fully own repairs using best practice methodologies.
Produce work scope and estimate for application engineer to submit quote to sales
technical expertise to resolve products/systems problems or recommend improvements for customer installation. Perform pump and system diagnostic and analysis including review of pumps application and operation, pump design and materials,pumps vibration.Identify and resolve any defect(s).
Failure Analysis and Field Reports for customers recommend upgrades and complete expense claims and time sheets to cover on site visits.
technical assistance to the Goulds’ sales force and customers in troubleshooting pump and system problems.
customers and employees on operation and maintenance of pumps
customer warranty claims for validity and take necessary action to satisfy Goulds warranty policy. Involve other departments, as required, to obtain resolution to warranty claims including,
customer plant surveys to verify current installed population. Utilize these surveys for project sales opportunities to replace outdated pumps (efficiency upgrades) or secure parts orders (maintenance upgrades).
**Be the main**
communication channel between customer and ITT to ensure customer is happy with ITT products and services.
all procedures and recommendations and report to customer and ITT.
accurate information on what ITT competitors are doing to try to take away our After market business
ITT Goulds Pumps
**Minimum Education Requirements:**
BS/BA Degree or Equivalent
**Paid Relocation Available?:**
**Percent of Travel Required:**
up to 50%
Field Service Engineer
**Skills and Experience:**
1. **Education Requirements** :
– BA in Mechanical Engineering
– Fluently Speaking-writing-reading in both Korean and English
3. **Level of Engineering capability and knowledge**
4. **Strong customer orientation for real time communication and solving design issues**
5. **Good communication skill**
– Over 3 years in this field