Director – Customer Advocacy


  • Company:
    ICERTIS
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 months ago
  • Category:
    Software Services | IT-Software

Skill: relationship building , leading , sales , cxo , sales cycle , professional services , account management , strategic thinking , management , consultative sales , saas , software sales; Exp: 13-16 years; Director – Customer Advocacy Frankfurt Area, Germany Sales Customer Advocacy Full-time Icertis is the leading provider of enterprise contract management in the cloud. The Icertis Contract Management (ICM) platform is an innovative, easy-to-use platform that is highly configurable and continually adapts to complex business needs. It has been acknowledged as the leading solution in the category by Gartner, Forrester, Spend Matters, and several other analyst firms. Icertis was also recently named the 2018 Microsoft US Partner of the Year across all categories. The ICM platform is used in 90 countries around the globe, and we have offices in Seattle, WA; San Jose, CA; Edison, NJ; Stuttgart and Frankfurt, Germany; Paris, France; London, UK; Zurich, Switzerland; Sofia, Bulgaria and Pune, India. We will be opening offices in Singapore and Sydney, Australia later in 2018. Today, the ICM platform is used to manage 5 million contracts, by 2 million subscribers, in 40 languages. With its intelligent workflow and built-in analytics, ICM provides ongoing contractual insights and best-of-breed contract management. ICM enables customers to increase compliance, improve governance, mitigate risk and enhance user productivity, thereby maximizing ROI and accelerating time to value across the global enterprise. For more information, visit www.icertis.com . The Director, Customer Advocacy is responsible for driving sales from existing accounts for Icertis Contact Management. The Director, Customer Advocacy acts as an extension of the Customer, being a proactive evangelist within Icertis and the Customer to accomplish defined objectives (adoption/usage, KPIs, product expansion). The ideal candidate is one with sales aptitude, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with implementation of Enterprise software in a SaaS company. Responsibilities Drive more revenue from existing accounts by upselling and cross selling Develop and/or expand relationships within customer base. Ensure customer expectations and obligations are fulfilled and Customer is a net promoter of Icertis Work closely with internal teams Professional Services, Engineering, etc. to review customer issues, challenges, and success factors Work closely with customer and product management to understand new requirements and upcoming product releases Understand the needs, requirements and/or pain points of the Customer and propose potential solutions Responsible for overall customer satisfaction for assigned accounts in EMEA Reporting to Vice President Customer Advocacy Location Frankfurt, Germany Required skills 13 years of successful enterprise software sales or account management experience. MUST have sales aptitude, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with implementation of Enterprise software in a SaaS company. Ability to identify & create new sales opportunities and manage complex sales cycle. Must have experience with SaaS product or preferably CLM Experience in managing large Fortune 500 engagements Ability to develop executive level (CxO) relationships, and lead strategic initiatives with customer, and present Icertis value proposition to C-level executives Experience in managing enterprise accounts, generating pipeline to grow wallet share at customers, and revenue forecasts. Excellent communication, negotiations and strategic thinking skills Bachelors degree in engineering or equivalent experience with a keen business sense is required Icertis is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary. Icertis, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Corporate Sales

Degree: 

Experience: 13-16

Function: Sales / Business Development