Dedicated Travel Advisor

  • Company:
    American Express Banking Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:

Skill: geographical knowledge , fares , ticketing , amadeus , gds , travel; Exp: 5-8 years; Dedicated Travel Advisor Locations Gurgaon, India Categories Travel Job Description Key responsibility areas To successfully manage & grow the relationship with High Value customers by handling all Travel, Card & Lifestyle aspects of the services. To close/convert business based on identified customer needs and provide premium customer service to the card members. Ability to articulate knowledge about products, services and value proposition to customers especially high-end & luxury. Handling customer queries regarding Fares & Ticketing and planning customer travel itineraries. To complete travel & lifestyle reservations accurately and effectively within agreed timeframes. Ability to communicate effectively using a variety of mediums (telephone and E-mail). To pro-actively maintain regular contact with customers and to use detailed knowledge of customers lifestyle choices to offer relevant value added propositions. Demonstrates emotional intelligence in dealing with high value customer enquiries & in probing customer to determine key requirements & to articulate product relevance Time & workload management skills including prioritizing and responding promptly to customer calls and requests. Shifts Shift-24*7 (rotational) 5 Days working/ no fixed offs Qualifications Qualifications Graduate with minimum 5 years of relevant experience. Excellent oral and written communication skills. Elementary GDS Skills like Amadeus, sabre, etc. preferred. Knowledge of Fares and Ticketing, Destination/Geographical knowledge and Supplier Product knowledge preferred. Prior sales experience strongly encouraged. Experience in showcasing outstanding customer service. ReqID 18017484 Schedule (Full-Time/Part-Time) Full-time Date Posted Nov 5, 2018, 90728 AM



Experience: 5-8

Function: Travel / Reservations