Customer Service Manager

Ring is looking for a Business Analyst to join the Neighbors team and help shape our strategy. The Neighbors team combines innovative Ring technology with community-based initiatives to achieve our mission of making neighborhoods safer. In this role, you will work cross-functionally with Product Managers, Engineers, Account Management, and Senior Leadership to define and track KPIs, support strategic initiatives, and evaluate business impacts. You will be responsible for data analysis, dashboard/report building, and metric reviews. You will also help create self-service reporting tools to support the entire team. The ideal candidate will be curious and comfortable digging deep into data to identify trends and key insights that enable us to expand the impact of our business. You will also be able to retrieve, integrate, visualize, and present critical data in a format that is immediately useful in improving our decision-making. Responsibilities Enable effective decision making: own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards on the key drivers of our business Proactively identify key insights: distill the problem, aggregate the required data from multiple sources, analyze the results, and present the findings in a digestible format Tackle complex and ambiguous analytic projects: resolve ambiguity as much as possible in all stages, comfortably using various tools to answer complicated questions Maintain a culture of high quality output: effectively communicate at all levels, ensure work gets done well and on time, and respond effectively to unexpected obstacles