Cloud Technical Account Manager- Program Manager 4-ProdDev

  • Company:
    Oracle
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    9 hours ago
  • Category:
    General

**Cloud Technical Account Manager- Program Manager 4-ProdDev**

**Preferred Qualifications**

**TechnicalAccount Manager- Oracle Cloud**

Oracle Gen2 Cloud is the next

generation cloud service built from grounds up for the most demanding

application requirements with diverse performance, reliability, and governance

requirements for a variety of customer use cases. We’ve focused on security, reliability,

scalability and flexibility to support existing and future enterprise level

large and complex deployments while beating industry performance and pricing standards.

We are rapidly expanding our footprint and continuously building innovative

solutions.

Do you want to be part of a

highly technical team helping to establish Oracle Cloud as the leading cloud

computing platform for enterprises? Are you passionate about making customers successful?

Oracle Gen2 Cloud team is

looking for Technical Account Managers (TAMs). The ideal candidate will possess

deep technical skills in software architecture and cloud computing as well as

customer facing skills. The ideal candidate will also have a passion for customer

success with a focus on educating, training, designing, and building cloud

solutions for a diverse and challenging set of enterprise customers.

As a TAM, you will work

closely with Cloud product teams and partner with teams across Oracle to craft highly

scalable, flexible, resilient and cost-effective cloud architectures that

address customer business problems and accelerate the adoption of Cloud

services. You will continuously innovate on our platform, building, deploying

and migrating application solutions and use cases that our customers currently

use or plan to use and create most optimal architectures and best practices

targeted to a specific set of customer base. As a trusted customer advocate,

the TAM will help organizations understand best practices around advanced

cloud-based solutions, and how to migrate existing workloads to the cloud. The

ideal candidate will have a strong understanding of large-scale computing

solutions and enjoys working with enterprise customers in a trusted advisor role

while keeping the existing technical skills sharp and developing new ones.

You will have the opportunity

to help shape the cloud product and influence the adoption and usage patterns

among enterprise and web-scale customers. You should have a demonstrated

ability to think strategically about business, create technical definition

around customer objectives in complex situations, develop solution strategies,

motivate and mobilize resources, and deliver results.

**Roles and Responsibilities:**

Technical Account Management

(TAM) will help customers plan and execute a cloud strategy, providing them

with best practice advice, implementation guidance, and access to Oracle

subject matter experts. Through regular meetings and quarterly reviews,

Technical Account Managers will help identify and monitor key success metrics

to help ensure customers get the most out of their Oracle investment.

A TAM will participate in

deep architectural discussions with customers, support and Oracle field

personnel to ensure customer solutions are designed for successful deployment

in the cloud. Capture and share best-practice knowledge amongst the field and

internal teams.

Author and contribute to

customer-facing publications such as customer specific Architectures, Design

Guides, and product presentations.

Build deep relationships with

senior business as well as technical individuals within customers to enable

them to be cloud advocates.

Act as a technical liaison

between customers, service engineering teams and support.

**Basic Qualifications:**

Enterprise customer

engagement experience as product manager, architect or sales engineer, 7-10

years;

Strong verbal and written

communications skills with past experience in a customer facing role.

BS/MS degree required;

Engineering degree or a technology degree with business background is highly

desired;

Be able to communicate

complex ideas and topics to multiple audiences

Design solutions to customer

issues by bringing together the right processes, technologies, tools, and

people

Create level of effort

estimates for the proposed solutions to support roadmap & cost model

activities

Demonstrated knowledge in

architecting, deploying, and the operation of solutions. Past experience

working directly in customer implementations is highly desirable.

Be knowledgeable and have proficient

level exposure to Infrastructure as a service (IaaS) in a Public or Private

Cloud environment

Experience and/or

architecture knowledge of virtualization, high availability and disaster

recovery, for public cloud platforms;

Ideal but not required to

have a knowledge of Oracle Maximum Availability Architecture (MAA) for database

and middleware platforms, Oracle Database WebLogic/Java;

Strong communication and

presentation skills including white boarding, small and large group

conversations, and formal presentations. Strong analytical, facilitation and

communication skills (informal, formal, written, verbal and graphical)

**Preferred Qualifications:**

Prior experience in managing

expectations with customers and driving technical requirements for migrating or

transforming customer solutions to the cloud

Familiarity with common

enterprise solutions from Oracle, Microsoft, SAP & VMware

Familiarity with Big Data,

Analytics, Machine Learning and HPC architectures and workloads

Experience with other cloud

platform including AWS, Azure, Google Compute Platform & VMware is a plus

**Detailed Description and Job Requirements**

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.

**Job:** Product Development

**Location:** KR-KR,Korea-Seoul

**Job Type:** Regular Employee Hire

**Organization:** Oracle