**Cloud Technical Account Manager- Program Manager 4-ProdDev**
**TechnicalAccount Manager- Oracle Cloud**
Oracle Gen2 Cloud is the next
generation cloud service built from grounds up for the most demanding
application requirements with diverse performance, reliability, and governance
requirements for a variety of customer use cases. We’ve focused on security, reliability,
scalability and flexibility to support existing and future enterprise level
large and complex deployments while beating industry performance and pricing standards.
We are rapidly expanding our footprint and continuously building innovative
Do you want to be part of a
highly technical team helping to establish Oracle Cloud as the leading cloud
computing platform for enterprises? Are you passionate about making customers successful?
Oracle Gen2 Cloud team is
looking for Technical Account Managers (TAMs). The ideal candidate will possess
deep technical skills in software architecture and cloud computing as well as
customer facing skills. The ideal candidate will also have a passion for customer
success with a focus on educating, training, designing, and building cloud
solutions for a diverse and challenging set of enterprise customers.
As a TAM, you will work
closely with Cloud product teams and partner with teams across Oracle to craft highly
scalable, flexible, resilient and cost-effective cloud architectures that
address customer business problems and accelerate the adoption of Cloud
services. You will continuously innovate on our platform, building, deploying
and migrating application solutions and use cases that our customers currently
use or plan to use and create most optimal architectures and best practices
targeted to a specific set of customer base. As a trusted customer advocate,
the TAM will help organizations understand best practices around advanced
cloud-based solutions, and how to migrate existing workloads to the cloud. The
ideal candidate will have a strong understanding of large-scale computing
solutions and enjoys working with enterprise customers in a trusted advisor role
while keeping the existing technical skills sharp and developing new ones.
You will have the opportunity
to help shape the cloud product and influence the adoption and usage patterns
among enterprise and web-scale customers. You should have a demonstrated
ability to think strategically about business, create technical definition
around customer objectives in complex situations, develop solution strategies,
motivate and mobilize resources, and deliver results.
**Roles and Responsibilities:**
Technical Account Management
(TAM) will help customers plan and execute a cloud strategy, providing them
with best practice advice, implementation guidance, and access to Oracle
subject matter experts. Through regular meetings and quarterly reviews,
Technical Account Managers will help identify and monitor key success metrics
to help ensure customers get the most out of their Oracle investment.
A TAM will participate in
deep architectural discussions with customers, support and Oracle field
personnel to ensure customer solutions are designed for successful deployment
in the cloud. Capture and share best-practice knowledge amongst the field and
Author and contribute to
customer-facing publications such as customer specific Architectures, Design
Guides, and product presentations.
Build deep relationships with
senior business as well as technical individuals within customers to enable
them to be cloud advocates.
Act as a technical liaison
between customers, service engineering teams and support.
engagement experience as product manager, architect or sales engineer, 7-10
Strong verbal and written
communications skills with past experience in a customer facing role.
BS/MS degree required;
Engineering degree or a technology degree with business background is highly
Be able to communicate
complex ideas and topics to multiple audiences
Design solutions to customer
issues by bringing together the right processes, technologies, tools, and
Create level of effort
estimates for the proposed solutions to support roadmap & cost model
Demonstrated knowledge in
architecting, deploying, and the operation of solutions. Past experience
working directly in customer implementations is highly desirable.
Be knowledgeable and have proficient
level exposure to Infrastructure as a service (IaaS) in a Public or Private
architecture knowledge of virtualization, high availability and disaster
recovery, for public cloud platforms;
Ideal but not required to
have a knowledge of Oracle Maximum Availability Architecture (MAA) for database
and middleware platforms, Oracle Database WebLogic/Java;
Strong communication and
presentation skills including white boarding, small and large group
conversations, and formal presentations. Strong analytical, facilitation and
communication skills (informal, formal, written, verbal and graphical)
Prior experience in managing
expectations with customers and driving technical requirements for migrating or
transforming customer solutions to the cloud
Familiarity with common
enterprise solutions from Oracle, Microsoft, SAP & VMware
Familiarity with Big Data,
Analytics, Machine Learning and HPC architectures and workloads
Experience with other cloud
platform including AWS, Azure, Google Compute Platform & VMware is a plus
**Detailed Description and Job Requirements**
Manage the development and implementation process of a specific company product.
Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.
Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.
**Job:** Product Development
**Job Type:** Regular Employee Hire