Account Representative, Hardlines

  • Company:
    Amazon
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    23 hours ago
  • Category:
    Customer Service

Are you customer obsessed, flexible, smart and analytical, execution focused and passionate about customer experience? Would you like to join a team that is inventing new and innovative ways for Amazon to engage Selling Partners? If this sounds intriguing, then we would like to talk to you about a role in Selling Partner Recruitment and Development, a growing and entrepreneurial team working with Salesforce to invent new ways to engage with our large supplier base. We are working on new technologies to tackle Selling Partner management, tool engagement, strategic planning, and supply chain and logistics optimization in order to help grow the businesses of our suppliers and improve the customer experience. The candidate will engage with business, answer Tier 2 and sometimes Tier 3 support cases, conduct ongoing support and user training, business analysis for adoption and performance reporting, data hygiene/cleanup. He/she will be self-motivated, detail oriented and would be a go-to resource for configuring new fields, workflows and building new processes not requiring customer development onto the CRM application. The candidate will have medium level expertise in Salesforce Administration functions and capabilities. Responsibilities Update our Salesforce Instances to support new configurable feature requests. Roll out new features and functions to internal and external customers with high attention to "landing " them effectively. High attention to measuring results to ensure that goals to improve experience and/or efficiency are met and course-correct quickly when necessary. Identify and implement operational improvements, enhancements, and system customization’s to address evolving business needs. Troubleshoot and fix defects for planned releases and production issues. Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the Salesforce system. Independently manage data clean-up initiatives to improve data hygiene. You leverage your knowledge of internal and industry best practices in design decisions. Collaborate with internal team to understand when a new feature can be configured and scalable versus requiring custom development. Ensure that quality assurance practices for all changes under your control are adhered to in deploying new features and functions. At times may be required to perform deep dives into support cases on the platform when our support team cannot resolve. Lead office hours sessions working directly with end users for understanding how to maximize productivity on the platform.