Zuora SME, Payments & Collections at Zuora

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 month ago
  • Category:
    IT-Hardware/Networking | Telecom

Skill: reports , vlookup , general ledger , reporting , erp , collection , excel , pricing; Exp: 2-5 years; Zuora SME, Payments & Collections at Zuora Chennai, IN Hello world! Were Zuora We are a SaaS company and the worlds foremost evangelist of the Subscription Economy. Zuoras leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Chennai, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo. Zuora Subject Expert Payments and Collections The Customer Success Zuora Subject Matter Expert is a new customer facing role that sits in the CSM team at Zuora. As such, we need well-rounded athletes with Functional Consultant backgrounds who can Serve as a Zuora Subject Matter expert in the Subscription Economy to help customers optimize and grow their business via a streamlined quote-to-cash process. Take complex ideas and communicate them in a simple, elegant way. Go deep on the product and engage with customers in new, creative ways. Anticipate customer needs and requirements by serving as the customers voice to the entire Zuora organization, including product, marketing, professional services and sales. Responsibilities Must cultivate and maintain effective working relationship with a variety of stakeholders such as customers, senior management, support, product and engineering amongst others. Comfortable in creating, documenting and executing use cases in your test environment based on customer discovery calls and derived needs. Be able to articulate best practices, and create and present recommendations to customers. Comfortable in articulating to customers alternative solutions and the associated pros and cons while making one specific recommendation. Ability to effectively prioritize and time manage multiple projects/customers concurrently to resolution. Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture and their operational impact. Recommend areas of improvement to product development teams in performance and feature capabilities that will improve our customers’ successful use of Zuora, drive adoption and discover new revenue opportunities. Deliver high customer satisfaction – our all-time customer satisfaction rating is 95 PERCENT . Share and develop best practices with team members to enhance the quality and efficiency of customer resolutions. Make a measurable impact on one of the fastest growing companies in Silicon Valley. Requirements Highly Passionate and always focussed on Customer success Experience with global payment methods like Credit Card, ACH, Direct Debit, SEPA, PayPay, etc. Thorough knowledge of payment gateways, Zuora connect applications such as workflow, payments, electronic payment retry, collections automation, collections agent user interfaces, and collection data reporting. A minimum of 2-5 years experience as a Functional Consultant implementing Saas, ERP or Quote to Cash as a business analyst or customer facing role. Previous ERP, General Ledger, Payment Services, CRM(Salesforce), Billing or other e-business suites highly preferred. Excellent analysis, troubleshooting, and problem solving skills. Propensity for hard work and a willingness to perform different roles as required. Displays leadership qualities and works well with others. Be Scrappy. Youll need the ability to successfully drive projects in a startup environment (resourcefulness, creativity and initiative are paramount) Strong writing skills that include the ability to synthesize information into clear, concise messages both for detailed analytical reports and executive summaries. BA/BS/MS/MBA (or equivalent) in a related discipline. Must have excellent Excel, Word, Google Sheets, Google Docs, Google Slides skills including being able to use mail merge, conditional logic and vlookup. Completed all applicable Z-University courses and associated certifications within 6 weeks of date of hire. These certifications must be maintained. Articulate and demo Zuoras Payments and Collection functionality, Zuora object model and ecosystem, the competitive landscape, relevant 3rd party integrations, applicable Connect apps, dev tools Zuoras charge models and product catalog within 8 weeks of hiring (weve got the training and resources to get you there). Basic Knowledge on REST and SOAP API is a big plus 10-15 PERCENT travel

Chartered Accountant/CPA

Degree: MBA/ PGDM

Experience: 2-5

Function: Accounting / Tax / Company Secretary / Audit