Skill: policies , training , communication , time management , effective communication; Exp: 18-25 years; Vice President – Professional Services (US East) Pune Area, India Professional Services Professional Services Full-time Icertis is the leading provider of enterprise contract management in the cloud. The Icertis Contract Management (ICM) platform is an innovative, easy-to-use platform that is highly configurable and continually adapts to complex business needs. It has been acknowledged as the leading solution in the category by Gartner, Forrester, Spend Matters, and several other analyst firms. Icertis was also recently named the 2018 Microsoft US Partner of the Year across all categories. The ICM platform is used in 90 countries around the globe, and we have offices in Seattle, WA; San Jose, CA; Edison, NJ; Stuttgart and Frankfurt, Germany; Paris, France; London, UK; Zurich, Switzerland; Sofia, Bulgaria and Pune, India. We will be opening offices in Singapore and Sydney, Australia later in 2018. Today, the ICM platform is used to manage 5 million contracts, by 2 million subscribers, in 40 languages. With its intelligent workflow and built-in analytics, ICM provides ongoing contractual insights and best-of-breed contract management. ICM enables customers to increase compliance, improve governance, mitigate risk and enhance user productivity, thereby maximizing ROI and accelerating time to value across the global enterprise. For more information, visit www.icertis.com . Position Overview You will perform a lead role in managing the implementation of projects of Icertis Software and the Professional Services employees. You will implement, oversee and execute process and the development of people, policies, procedures, methods, and tools in support of delivery to ensure high levels of customer satisfaction. You will work proactively with SVP of PS to develop, refine, and update the PS Policies and Procedures to support growth. You will establish a communication cadence with cross-functional organizational teams. Responsibilities Oversee client implementation, service delivery, capacity planning, customer satisfaction, providing management and staffing including project assignments. Establish control and assist in project schedules, budget and risk issues. Excellent problem-solving and time management skills. Provide prudent and timely recommendations for risk avoidance. Create and execute project work plans and revise accordingly, to meet the diverse requirements. Mentor PS Directors and overhaul their reports for effective communication with clients to identify needs and evaluate alternative business solutions. Provide management for regular project updates. Provide advanced visibility to resource constraints. Ensure consistent use of implementation methodology. Identify requirements of PS team and coordinate for development of new training content. Required Qualification Bachelors Degree in Science or Engineering Graduate from a reputed institute. MBA will be preferred. You have 18 – 25 years work experience. 15 years experience in managing a high performing Professional Services team in a product or services company with focus on services delivery. 5 years of project management or consulting experience in a SaaS company. You should have a big-picture vision, and the drive to make that vision a reality. Work in an Agile Product Development process creating well thought-out and consumable user stories. Icertis is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary. Icertis, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Function: Top Management