Urgent Requirement for IT Sales Executive

  • Company:
    Pel Softlabs Pvt. Ltd.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 weeks ago
  • Category:
    IT & Software

Skill: Sales Executive , BDE , IT SALES , B.TECH , MBA , BCOM , M.com , CCE , INTERNATIONAL SALES , INTERNATIONAL BPO; Exp: 0-3 years; Job Title Sales Executive / Sr. sales executiveGive strong foundation to your career by riding on the revolution of sales and market automation withkit19.com whichgives marketing intelligence that works through the system automatically. Clients find it magical when they see things happening by themselves through the workflows defined once by them.Kindly click on the below link for our pdf presentation.http//kit19.com/kit19-marketing-automation.pdfKit19.com is currently being eyed by many private equity investors, this product enjoys a loyalty of over 50,000 businesses already and now it is being prepared for international acceptance worldwide. It is for this product that we require an agile team that has a flair and experience to create and sustain a world class product. The company is currently at a turnover of 5 Cr and is aiming at a target of 100 Cr by expanding its operations to Pan India and internationally. The right incumbent would be the one to hit the ground running from day 1, a visionary who can see the big picture, willing to meet the current challenges within timelines in limited resources. Major objectives To contribute towards the achievement of kit19.comvalue chain targetsensuring the day to day operational function of Retention is met and undertaken effectively and efficientlyprovide an excellent service to both internal and external customers,communicating effectively and courteously, and providing information and advice on matters relating to the Retention function and processretaining and engaging kit19.commembers by actively encouraging either progression to the next level or retention of their membership at a level that meets their current requirementsResponsibilitiesEnsure that the Retention function delivers effectively against kit19.comBusiness plan objectives and value chain targets, by supporting the Team Manager (Retention), in following the team plan and individual objectives that lead to an increase in engagement levels, progression and retention amongst all stakeholders CommunicationAchieve excellent and consistent customer satisfaction results for all renewal related enquiries.Ensure the effective response to calls associated with the renewal process that are escalated from the Contact Centre.Respond to and act on those enquiries that are escalated from current customers and recognise and refer sensitive issues relating to the payment of fees to the Team Manager (Retention) when necessary.Be responsible for the segmentation of the membership audience and to ensure that we communicate the right messages to these segments in conjunction with the Communications function and Brand Communications teams.Be responsible for in and outbound calls for lapsing members with a view to encourage retentionPELS-18066501 of customers or gain insight as to why members choose to leave kit19.com and communicate this insight across the reporting manager.Contribute to the provision of an excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.PELS-18066501 OperationalKeep under review the operational processes and to develop these processes in order to ensure the quality and accuracy of the work of the Retention function remains efficient and effective.Provide statistical information and review key messages in communications to customers and to help inform business decisions and project developments.Data systemsKeep under review the IT and web functionality and proactively communicate ideas for development and further streamlining of processes and procedures in relation to the remit of the Retention function, driving efficiencies through the introduction of automation and life cycle renewal communications.Ensure the effective testing of all developments and improvements to the database and online systems in relation to the remit of the Retention function. Report any issues, diagnose and problem solve as appropriate with a focus on the increase of automation and streamlining of the financial application process. Customer centricity PELS-18066501Develop friendly, positive and supportive relationships with external and internal customers, and to provide them with excellent service.Actively to learn from customer feedback, comments and suggestions, including complaints, to review and improve existing processes, and by doing so to anticipate other customers needs. To communicate this knowledge to relevant colleagues.Meet and exceed teamscustomer service standardsUnderstand situations from the customers perspective so that appropriate and relevant solutions can be identified.GeneralCarry out any other duties as may reasonably be requested by the line manager.Work in such a way as to minimise the risks to the information technology environment safely, securely and confidently.Have regard for your own actions and those of others in the interests of safety.Contribute to the tidiness of the office Person specificationSkillsSupervisory and line management skillsForward planning and developmentExcellent verbal and written communicationExcellent listening skillsExcellent organisational and time management skillsGood analytical skills.ExperienceSupervisory and line management experienceCustomer service provisionPersonal qualitiesCan do attitude, upbeat and positive approachProactiveCommitment and dedicationOrganisedPunctual and reliableFlexibleProfessional approach to work and dealing with customers.Summary terms and conditions Salary Upto 3.2 lac +Incentives Notes this post will be subject to background checks. A full statement of the main terms and conditions of employment will be supplied with any formal offer of employment. The above information may be helpful to applicants as a guide but should not be treated as a substitute for a full contract.How to apply To apply for this hot opportunity please send a CV tolokesh.upadhyay@pelsoftlabs.in call at +91 7290037675 Kit19.com1st Floor, Vardhman Chamber-2,Plot No-21G Block, Community Center PVR Complex Vikas PuriNew Delhi-110018.HR DepartmentLokesh Upadhyay 7290037675Mail Id- lokesh.upadhyay@pelsoftlabs.in

Business/Systems Analysis

Degree: CA (Chartered Accountant) | CS (Company Secretary) | ICWA | M.Arch. (Architecture) | M.Com. (Commerce) | M.Ed. (Education) | M.Pharm. (Pharmacy) | M.Phil. (Philosophy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA | MD/ MS (Medicine) | ME/ M.Tech./ MS (Engg/ Sciences) | Master of Dental Surgery (MDS) | ML/ LLM (Law)

Experience: 0-3

Function: IT Software : Software Products & Services