Console technician (IT)
internal desktop systems software and hardware. Installs, configures and
troubleshoots desktop systems, workstations, servers and network issues in a
personnel. Recommends hardware and software solutions, including new acquisitions
May participate in development of information technology and infrastructure projects.
May conduct training programs designed to educate an organization’s computer users
about basic and specialized applications
May be internal or external, client-focused, working in conjunction with Professional
Services and outsourcing functions. May include company-wide, Web-enabled
Remote Support Engineer is responsible for the remote deployment of apps –
technical delivery, support and management of desktop and laptop computers, PDAs,
printers, video conferencing facilities and application services where necessary.
Provide second remote level support to end users .
Provide troubleshooting and technical support via phone, web based tools and email.
Advise customers regarding the Thomson Reuters desktop, applications and address
specific user issues.
Responsible for taking service requests or incident tickets from the helpdesk and look
after these request through to closure.
Ensures that proper notification or advice related to the problem is provided to the
helpdesk or the end-user.
During problem escalations, act as a liaison between customers and Tier 3 support.
Salary : upto 20K; hike of 20-30% for experienced candidates.
Follow us on YouTube :- https://youtu.be/f9_cKXgpjdo
Maven Infotech offers business process management solutions through dedicated IT consulting services. Today, we are witnessing a rapid transformation in the world of business, with IT taking over major aspects of business vertical management. Maven Infotech thoroughly analysis your business model and does provide consulting services on that basis.
Contact Details: Contact with us between Monday to Friday 10:30a.m to 7:30p.m)on 9883011122/9830933443/985040993/9830933553/9163139487/9674741946/9874744309/9830531292/9874744391/9874744517/8697657486