Skill: engagement , decision making; Exp: 3-6 years; Uber Eats Operations Manager, Brisbane City Operations, Operations & Launch in Hendra, Australia About Uber Were changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now were a part of the logistical fabric of more than 600 cities around the world. Whether its a ride, a sandwich, or a package, we use technology to give people what they want, when they want it. For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer. And thats just what were doing today. Were thinking about the future, too. With teams working on autonomous trucking and self-driving cars, were in for the long haul. Were reimagining how people and things move from one place to the next. About the role The Uber Eats Operations Manager; Marketplace Experience will design and execute projects to deliver the growth targets for Uber Eats. Always looking to improve efficiency and solve problems which arise in this high change environment, this role is dynamic and fast thinking. What youll do Drive the City growth strategy. Youll use data (both internal and external) to identify growth opportunities in your city. Whether this is identifying a new suburb where Uber Eats should launch, finding new restaurants or cuisines that should be added to Uber Eats, or working with existing restaurants to grow their businesses through marketing and operational improvements. Deeply understand the customer experience and drive improvements. This requires using creative communication channels and developing easy to understand best practice guides. Build and maintain great relationships with our restaurants. Create Engagement programs that scale. You will build and execute on programs to engage all our restaurant partners and delivery partners at scale. Build and lead a high performing team. Youll create clear set of priorities for your direct reports with clear goals aligned to overall business objectives. What youll need 3-6 years of experience in high performing work environment with record of progression Commercial acumen (business sense) Clear understanding of our marketplace including core metrics and levers to drive value for Eaters, Restaurants, Delivery Partners and our own business (profitability and brand) Ability to prioritise focus areas based on impact to the business in short, mid and long term; Data driven decision making including basic data modelling; ability to draw key insights from analysis. You are willing and able to quickly pivot to action to hit deadlines and address urgent issues. Innovative problem solving skills- you can generate innovative and customer focused ideas to improve the customer experience across the platform; looks to the future with visions of exciting opportunities. Can make ideas reality. Able to build processes to affect sustainable and scalable change Relationship builder. You have a track record of building trusting relationships with customers, partners, suppliers or teams to deliver mutually beneficial results. Evidence of incorporating qualitative insights into decision making both as an individual and to bring insights to wider teams A track record of going above and beyond to achieve results and deliver against commitments Passion for customer experience. You have a curiosity and empathy for our users across Eaters, Delivery Partners and Restaurant Partners Experience in leading and managing high performing teams About the team With Uber Eats, were building Ubers newest and fastest growing business, spanning 180 cities across all six continents in two years. Today, Uber Eats is available across many parts of APAC including Mumbai, Hyderabad, Chennai, Bangalore, Tokyo, Hong Kong, Singapore, Bangkok, Auckland, Wellington, Sydney, Perth, Brisbane, Adelaide and Melbourne — and were just getting started. At Uber we dont just accept differencewe celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Function: Sales / Business Development