Skill: backup , software installation , hardware , hardware configuration , it infrastructure , configuration , technical support , installation , troubleshooting skills , infrastructure , data backup; Exp: 7-10 years; Job Description You and IBM India IBM’s Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever. We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award ‘Best Employer of People with Disabilities’ and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace We advocate for fairness and equality as everyone is, and always has been, welcome at IBM. Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry. Our IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services – IBM GTS is the partner of choice for infrastructure services. Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation. A day in the role… If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Who you are The TSM Expert is responsible for monitoring, correcting errors, and working together with technical support to isolate any non-specific error condition. Error or critical conditions include storage pool shortages, communication errors, device problems, media errors, partial disaster recovery, and any other non-specific problems. This team provides 24×7 support, as well as provides mentorship and support to all team members What youll do This role focuses on providing advanced support on Hardware, Software, and Enclave Support and is responsible for handling the most difficult and advanced problems. This includes assisting Tier 1, Tier 2 and Tier 3 personnel; researching and developing solutions to new or unknown issues; keeping abreast of the latest vendor fix pack and offerings to software that impact production servers and applications; and fixing backup failures, researching error codes, and determining a solution for such issues as applicable to the environment in which the problem occurred. Provide IBM Spectrum Protect server administration support to include software installation, testing, and integration of new backup software releases. Install new client code, upgrades server code, activates trace functions, address hardware configuration changes, answers customer questions, and handles error conditions. Conduct operational checks in the environment, evaluates capacity planning issues, and manages storage pools. Take corrective action for any data backup that does not complete successfully. Restore data services as requested and/or required within 24 hours. Use Operations Center monitoring software to monitor the backup infrastructure. Assist with the decommissioning and removal of backup devices, and support equipment. Ensure data is successfully backed up and properly stored in the event a restore is necessary. Follow written standards on properly handling data spills. Capacity management to accommodate future growth of backup data when necessary. Provide daily monitoring and management of data backups to ensure successful completion. How well help you grow Youll have access to all the technical and management training courses to grow your expertise. Youll learn directly from expert developers in the field; our team leads love to mentor. You have the opportunity to work in many different areas to determine what really excites you. Culture IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status. Please Beware… Of misleading advertisements and fraudsters issuing ‘Offer Letters’, on behalf of IBM in exchange for a fee. We recommend you to Stay Alert. Read more here http//ibm.co/2fwBkyK. To avoid any instance of fraud, when receiving communication from IBM, look for this authentic IBM e-mail format XYZ@in.ibm.com. Required Technical and Professional Expertise 7 Years of Dynamic experience in TSM, TSM Architecture version 8 Installation, configuration, Troubleshooting and Upgradation of Spectrum server, Client SP4VE, SQL, Oracle, TDP and NAS Crafting knowledge on Cluster configuration and issues Dynamic Experience on TSM Performance Tuning and Capacity Management Deep Understanding in Configuration and Troubleshooting skills on ATL Should have working knowledge skills on all type of Restores (Flatfile, VE, SQL and Oracle) Intermediate knowledge of Operating Systems, like Linux, Windows. Ensure that customer satisfactory levels are exceeded. Installation and configuration Arc serve / Backup Exec. Sound Knowledge of Storage Libraries. Craft on configuring tape- drives, scheduling backup jobs/ policies Experience in managing media pools, critical restorations, database management Preferred Tech and Prof Experience Fundamental knowledge of Cloud Technology Advanced knowledge on Storage concepts such as SAN/NetApp Deep Understanding on Automation Working experience in high availability environment EO Statement IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Function: IT Hardware : Hardware Products & Services