Treasure Relationship Manager

  • Company:
    DBS Bank Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Financial Services/Stockbroking

Skill: insurance , aml , investments , banking , cluster head , credit cards , customer queries , mf , wealth management , financial markets , retail banking , personal loans , relationship manager , kyc , consumer banking , risk; Exp: 0-3 years; Treasure Relationship Manager – ( 180004KN ) Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Responsibilities Key Accountabilities Accountable for achieving monthly & annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation & execution of product strategies through effective relationship management. Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage. Acquire clients of the desired profile and engage with existing customers to deepen the wallet share. Drive and deliver exemplary customer service in the local market and uphold DBS service standards. Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding. Job Duties & Responsibilities Achieve the savings and deposit book growth, volume and revenue targets through need based approach so as to provide suitable solutions to clients. Acquire clients for the Bank of the desired profile and segment as per the Bank strategy. Ensure complete knowledge of all products & services through continuous skill and knowledge improvement. Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy. Provide feedback on market, competition and products, suggest innovations & ideas for continuous product and service improvements. Keep attuned to the current economic and financial markets so as to be current and proficient to ensure effective engagement with customers. Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, Product specialist at branches so as to ensure that team objectives are met through an environment that nurtures harmony and collaboration through team work Work closely with the Line Manager and City / Cluster Head so as to ensure achievement of common team and Branch objectives. Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews. To exercise appropriate due diligence while on-boarding and engaging with clients. Establish DBS as a primary banker for clients and as a prominent wealth management provider in India. Undertake regular client engagement events and activities for prospect generation and to help reinforce the DBS brand in the local market. Keep abreast of current economic and financial markets so as to be current and proficient in attending to customers queries. Work hand in hand with other business units to ensure that objectives of the team are met and there is team harmony and unity. Ensure need-based selling so as to facilitate the distribution of third party products to customers as per the investment profile and objectives. Core Competencies Effective probing and listening skills. Strong Relationship Management and influencing skills Self-driven and ambitious. Good written and verbal communication skills Results-orientated & the ability to deliver results under pressure Understanding of competitive positioning Strong service orientation, customer-centric behavior. Focused on developing image and good will of the brand Creative, inquisitive mind with problem solving abilities. Ability to deliver results within tight timelines. Attention to details, analyzing abilities. Technical Competencies Understanding of retail banking / wealth management product suite, platforms and operational procedures Understanding of banking and para-banking guidelines issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements & Anti-money Laundering Policies. Knowledge of financial markets and products to assist in meaningful engagement with clients. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Primary Location India-Tamil Nadu-Chennai Job Treasures Organization INDBS300013 – Consumer Banking Experienced Job Type Full-time Job Posting Oct 25, 2018, 122220 PM

Banking -General


Experience: 0-3

Function: Finance / Insurance Services