Technical Writer, Corporate Training

  • Company:
    Ocwen Financial Corporation Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 week ago
  • Category:
    Financial Services/Stockbroking

Skill: business partner , job posting , kra , communication , corporate training; Exp: 0-3 years; Technical Writer, Corporate Training Job ID 107996 Date posted 09/12/2018 Technical Writer, Corporate Training-(107996) Ocwen is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity & Inclusion ensures that we are an organization that creates, promotes and sustains an inclusive work environment in which diversity, inclusiveness and respect are integral parts of our culture and work environment. Building the reputation as an outstanding place to work, a great business partner and a valued community member is our everyday endeavor. Ocwens mission is to delight our customers through caring service and innovative lending solutions. We proudly serve over 1.3 million families with their mortgage needs by helping to find real solutions that benefit our customers and help to build stronger communities. Helping Homeowners is What We Do!. Consider an opportunity to join our global team and put Caring in Action while growing your career. Responsibilities Write consistent, concise, easy-to-understand, plain language procedures intended for new hire audiences Create desktop procedures consistent with and resulting from regulatory, compliance, and legal changes Work with business unit contacts to ensure such updates made within compliant timeframes Gather, assess and confirm interpretation of new and/or changing business practices Maintain open communication with departmental contacts to monitor the effectiveness of existing desktop procedure documentation and to ensure the Corporate Training Team is kept abreast of procedural changes Develop and maintain procedures adhering to the internally developed process Develop, update, and maintain the desktop procedures in an online environment Provide Instructional Designers / Trainers updates to ensure instructional material is being developed from the most current desktop procedures Analyze existing and potential content, focusing on reuse and single-sourcing opportunities Key Result Areas (KRA) Build relationships and support business units with determining what needs to be documented, creating documentation, understanding cross-functional impacts, ensuring accuracy and communicating business task changes Write clear and concise procedures followed by associates at the desktop level. The procedures are used to train new hires and existing associates how to perform the required job tasks and notify them when the job tasks have changed Qualifications Masters in Communication, college degree in journalism, English or communications, or equivalent related business experience required At least one year working experience in technical writing Proficient written and verbal skills using the English language Mortgage banking or financial services experience helpful Ability to deliver high quality documentation, paying attention to detail and the necessary sequence of the steps/procedures. Ability to quickly grasp complex technical concepts and translate for users with non-technical backgrounds A comfort level working with changing technology and software Familiarity with Microsoft Office Suite required, especially Word and Excel Technical/business writing and editing skills Ability to manage multiple tasks and projects Ability to work independently Ocwen Financial Corporation, our affiliates and subsidiaries (Ocwen) is an Equal Opportunity Employer. Ocwen and its affiliated companies recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, citizenship and veteran or disability status, or any factors prohibited by law. Primary Location Mumbai-Maharashtra-India Job Human Resources Schedule Regular Full-time Job Posting Sep 12, 2018, 075744 AM



Experience: 0-3

Function: Human Resource / IR / Training & Development