Skill: as2 , gxs , information management , windows , unix / linux; Exp: 1-5 years; Ref# 19300 Function Technical Support Location India, Bengaluru Know someone else who would be a perfect fit? Let them know! Share OPENTEXT – THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The opportunity 4 open positions @ L2 level & 2 positions @ L1 level Open Text/GXS is seeking a Technical Support Specialist. This position is an intermediate level position. TSSs are responsible for numerous B2B (business to business) functions such as production monitoring of data, error analysis, client correspondences (both electronic and phone) as well as deep dive investigation of issues stemming from production failures. You are great at Providing high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification. Actively participates in self-improvement, process, and technology training programs. Continually strives to expand comprehension of troubleshooting methodologies Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers Submit and provide new content to knowledge base Manage Customer Accounts as requested Participate in documentation and product review May provide technical leadership and training for new and existing products within technical area Perform other/additional duties and projects that may be periodically assigned. Must be able to work the night shift, shift rotation, holidays Potential on-call rotation Potential Weekend work What it takes 1-5 years technical support experience with related skills Windows, UNIX/ Linux scripting experience. Experience in Communication protocols (FTP, SFTP, AS2, HTTPS) Possess technical background in related field Ability to multitask and coordinate with internal resources during major incidents and/or high severity situations Shift timings Shoud be flexible for “rotational shifts” At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Function: IT Software : Software Products & Services