Technical Support Engineer

  • Company:
    ARRIS Group Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    6 days ago
  • Category:
    Telecom | IT-Hardware/Networking

Skill: technical support engineer , l1 , cwna , networking , dhcp , smtp , troubleshooting skills , ip , dns , rf; Exp: 2-4 years; Technical Support Engineer-(18002157) Description#LI-TN1 Technical Diploma or Bachelor’s degree of Engg 2 4 Years of relevant experience in TAC Strong networking background Must participate in 7×24 rotation CCNA Must or higher knowledge, CWNA, CWSP would be a Plus Good exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies Wireless Access Points Wireless Client Associations Wireless Controllers A very good understanding of RF transmissions & antenna behavior knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc. Hands on experience on protocol analyzers tools such as Wireshark, Ethereal Good knowledge in reading and interpreting event and debug logs Properly escalating unresolved issues to the next level of support Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication) Troubleshooting of complex networking related issues in a Wireless TAC environment Support and mentor and provide technical guidance to the L1 engineers Ensure proper case documentation and closure Deeper understanding and troubleshooting of internet protocols including DNS, DHCP, SMTP etc Qualifications Ability to work independently Ability to deal highly complex technical issues confidently Good problem solving and decision-making skills Ability to understand and analyze complex issues along with troubleshooting skills Ability to communicate clearly and effectively with clients, vendors, and peers Excellent Interpersonal, written & verbal communication skills Self-driven, proactive, hardworking, team-player Encourages and accepts feedback Exposure of handling international customers Primary LocationAPAC-India-Karnataka-INDBAN4-Bangalore JobEngineering TravelNo Job PostingJul 18, 2018, 63456 PM Job TypeExperienced

H/W Installation/Maintenance

Degree: 

Experience: 2-4

Function: IT Hardware : Hardware Products & Services