Technical Support Consultant

  • Company:
    Adobe Systems Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Software Services | Internet/Dot com/ISP

Skill: html5 , html , sem , web development , big data , javascript , php; Exp: 0-3 years; Our company At Adobe, were changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We’re the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every dayand were the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most. Were a company that understands that product innovation comes from people innovation, and thats why we invest in cultivating leaders throughout the organization. If youre passionate about leading from where you sit, join us. The challenge Technical Support Consultants provide accurate and timely technical support to Adobe customers via telephone, email and live chat. They manage support issues of complex and technical nature with varying degrees of priority. They address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members in order to represent Adobe in a professional manner. What youll do Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention Provide customer support via telephone, email and live chat Educate customers on the use of Adobes Marketing Cloud solutions Assist in testing new and enhanced product features Manage incidents professionally and within stated timelines Accurately record and maintains incident in accordance with department standards Troubleshoot, validate, and report customer submitted bug reports Assist Engineering staff in resolving product issues Participate in department team meetings Assist in special projects and other duties as assigned What you need to succeed Excellent communication in English, both written and verbal At least two years experience in an Enterprise technical support environment in a high-tech setting Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals Practical understanding of HTML, JavaScript, and Web 2.0 landscape Special consideration SEM/SEO Experience Demonstrated experience with PHP or other server-side web development language Demonstrated experience with Flash or HTML5 Experience working with data warehouses, including writing custom SQL queries Degree in Marketing, Mathematics, Statistics, Business, Computer Science or related field Experience using web analytics tools (e.g., SiteCatalyst, Google Analytics, etc.) Knowledge of Internet Marketing Knowledge of statistics and significance testing At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youre looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

Software Engineer

Degree: 

Experience: 0-3

Function: IT Software : Software Products & Services