Technical Analyst

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 week ago
  • Category:
    Educational/Training | Research/Surveyor/MR

Skill: information technology , itil framework , problem management , project manager , project management , service management , data mining , change management , security , service delivery , crm , delivery , solution architect , customer management; Exp: 2-5 years; The key responsibilities and deliverables of this role are Performing analysis and documentation of as-is capabilities about business processes, technology, etc. Perform technical gap analysis, providing expertise in software releases. Performing application design activities (e.g. writing functional designs), portions of technology architecture and technical design activities and portions of technology build, test and deployment Working closely with our technology partners to groom detailed stories for our configuration and development teams to execute. Assist in development and testing of new business processes, capabilities, and as appropriate their supporting technologies Co-ordinating and/or developing deployment deliverables (communications, training, etc..) Bridging the gap between the development, design, product management teams and support Perform investigations on application issues and provide effective resolutions for same and assist all team members to evaluate technical processes and provide an effective interface with all vendor partners. Deliver results within given time frames, ensuring work is consistent, well documented, and in-line with team standards at all times. Act as escalation point of support teams (L1/L2) and provide on-call support during major maintenance, upgrades, and fixes, as well as providing expert guidance during P2/P1 incidents. Maintain technical knowledge (SAP Hybris) within areas of expertise Stay current with new and evolving technologies via formal training and self-directed education. Support the IDP users through consulting, enhancements and issue resolution. Work with the support team to determine how the applications are supported in production, including system performance and monitoring Contribute to operational, project and management level reporting Contribute to IDP projects from time to time as required Key Responsibility Technology Services Act as a Technical Analyst in a multidisciplinary team that will be responsible for implementing IDP projects on premise and/or on Cloud Interfaces with key stakeholders to assess opportunities for operational improvements, gather requirements, define business solutions, and perform impact assessment Fully understand the capabilities and limitations of SAP Hybris solution Creating, analyzing, and validating detailed functional specifications. Facilitating design sessions with the implementation team to define the solution. Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables. Proactively work to reduce potential incidents, by proposing, planning and implementing continuous improvements Technical documentation is created, aligned to business requirements System design documentation (architectural specifications, diagrams and charts, functional and configuration specifications) provide the visualization of the technical implementation of user requirements Deployed solutions have minimal operational support Peer Review Achievement of agreed SLAs Operation & Support Responsible for the ongoing operation and maintenance of applications for the assigned IT functional areas. This includes providing 2nd or 3rd level incident support, change management, and maintaining the upkeep of technical records and documentation. Proactively communicates the status of ongoing daily support and problem resolution. Ensures effective problem analysis and resolution of issues of moderate scope in a timely fashion and escalates issues when needed to appropriate levels of IT or Business. Provides off hours (on-call) support as it relates to IT functional area Adhere to IDP Incident and problem management Achievement of agreed SLAs Customer Feedback Documentation and Reporting Ensure the correct procedures, policies and documentation requirements across project phases as per industry compliance and IDP standards Issue / Status Tracking Provides weekly updates and escalates critical issues to Team and Project management in a timely manner Specification and solution documentation is created and maintained Complete and accurate technical documentation, is authored and maintained, meeting corporate standards Change Management Participation in the Change Management process Respond clearly and in a timely fashion to queries and requests from the change advisory board Complete Change Management records meeting corporate policies and standards PERSON SPECIFICATION Essential requirements (skills, knowledge experience & qualification) Holds a minimum Bachelors degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field. Minimum 2 Years working experience in functional and/or technical design of applications Translate business requirements t technical requirements Experience in drafting TDD (Technical Design Dcument) Experience in ne or more wireframing / mockup tools Experience in Impact Analysis and Rot Cause Anaysis CRM functinal domain knowledge Expsure to cloud computing platforms Must have a slid working knowledge of Business Intelligence concepts (e.g. reporting, querying software, OLAP, spreadsheets, dashboards, and data mining) Highly developed Analytical and problem-solving skills. Have excellent written and verbal communication skills in English, influencing and customer management skills Possesses good knowledge of different software systems and architecture including cloud, SaaS and client/server Candidate must possess the ability and willingness to continually learn new and emerging technologies and think outside the box, to deliver creative solutions of new processes, as well as effectively identify, analyze and resolve highly complex technical issues. Experienced in Agile methodology Passionate about delivering exceptional customer service. Exhibit a proactive approach to quickly identify problems and implement solutions. Experienced working under pressure and organising work priorities Desirable requirements (leadership & team/project capabilities) Exposure to SAP C4C, SAP Hybris, SAP Hybris Marketing, Success Factors is advantageous Customer service skills – Interpersonal skills, particularly negotiation and facilitation, to recognise requirements and ways to satisfy them and maintain good relations with IDP staff and suppliers Project Management, Agile certifications Knowledge and experience in effectively working with the ITIL framework

Project Leader/ Project Manager


Experience: 2-5

Function: IT Software : Software Products & Services