Senior Support Engineer is expected to apply considerable
support/development/implementation experience, a deep understanding of
the underlying technologies, knowledge of business processes and support
processes to interact with a broad spectrum of people within both
Oracle and the customer(s) encountering issues during beta and
You will be expected to master complex technical and functional areas
and have the ability to suggest and/or create diagnostics and
troubleshooting tools for the larger organization.
You will also be instrumental in helping to define/refine the future
support processes and help prepare the larger support team for the big
You will be expected to coach, mentor and train your peers in other
organizations, interact frequently with senior management in the support
and development chain and prepare and present to large and small groups
on technical and functional topics.
** An opportunity to work with Cloud and on-premise customers
+++++Candidate Background and experience+++++
More than three years implementation, support, consulting or development
experience (or equivalent) in enterprise business application.
** Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.
Extensive experience monitoring, tuning and/or changing complex
applications to optimize the product to perform to customer
Extensive experience with one or many aspects of Enterprise Business
Application (Product knowledge, Log reading, Troubleshooting techniques
etc). Knowledge of networks, database configuration, server
configuration, Web Server optimization load balancing hardware, SQL
tuning and so on.
** Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.
** Knowledge in the Finance products of EBS is mandatory
+++++Behavioral Skills (Required) +++++
Ability to influence and gain cooperative relationships with wide range
of audiences ranging from executives to technical specialists.
Excellent communication skills. Able to communicate very well both
technically and functionally in highly escalated situations. Able to
produce audience-appropriate communication with executives, support
personnel, and customer personnel in tense, escalated situations
Well-developed listening skills. Able to discern core issues in an
environment where it may be difficult to determine what is cause and
what is symptom.
Good organizational skills. Able to develop a coherent plan of action
that meets everyone’s needs to resolve a given situation as quickly as
possible. Also able to revise this plan as new data is obtained without
appearing that there was no plan.
** Ability to persevere in the face of obstacles and ensure customer’s success,
** Self starter, works well unsupervised or with limited supervision.
** Detail Oriented
** Process orientation preferred
+++++ Technical & Analytical Skills (Required) +++++
Well-developed troubleshooting skills, ability to analyze details and
synthesize “big picture”, frequently working with incomplete or
ambiguous data. Creative use of industry standard tools to aid in the
Detailed Functional and technical knowledge of more than one ERP
modules in any of the following Oracle Application Suites – Oracle
EBusiness Suite; Peoplesoft Enterprise ; JD Edwards EnterpriseOne;
+++ Desired Technical Skills +++++
technical skills are desired. In the absence of these skills, the
candidate is expected have one of the role-based Tech skills for EBS or
PeopleSoft or JDE or Siebel. It is expected that the Engineer will
develop an understanding of one or more of these skills as required for
the role, upon completion of post-hire trainings in these areas.
XML: skilled in reading/writing/validating and processing reasonably
complex XML documents. Familiarity with DTD’s, Namespaces, XML Schemas,
XPath and XSLT.
Object Orientation and Java literacy: Deep understanding of Object
Oriented design concepts (such as inheritance) and experience of
supporting/troubleshooting applications implemented in java (ability to
analyze/relate to java exception messages in log files, class loading
issues, basic understanding of JVM operation). Knowledge of J2EE and EJB
preferred. Past Programming or white box testing experience in Java and
other web technologies is preferred.
SOAP and Web Services: A basic understanding of locating and invoking
remote Web Services (UDDI, SOAP). A working understanding of WSDL,
RPC/Document style web services and WS-Security, WS-Reliability.
Service Oriented Architecture and BPEL: Familiarity with the SOA
development paradigm and the use of SOA suite components (BPEL,
Enterprise Service Bus, Business Rules) to arrange/assemble discrete web
services into more complex business flows.
Development framework: Experience supporting/developing/testing web
applications implemented using frameworks that expose business services
via a Model/View/Controller paradigm, such as Oracle ADF.
IT-Software/ Software Services
EBS –FMS – AP, AR, FA, GL, PA
UG – Any Graduate – Any Specialization,
PG – Any PG Course – Any Specialization,Post Graduation Not Required