Skill: html , bpm , crm , gateway; Exp: 0-3 years; Role involves a very high degree of engagement with multiple stakeholders, business partners, across different business functions and groups while building and maintaining relationships with Leaders and their teams Support the end to end lending process, dealing with Commercial Valuations and Sanction terms along with Undertaking Complex reviews & checks to ensure relevant release is done promptly e.g. compliant with sanction, conditions met, in line with client mandates etc. Act as subject matter expert for Release & Maintenance team and resolution point for queries regarding Corporate & Retail release including compliance with sanction, complex collateral requirements to be met by solicitors etc Provide expert support for Release and Maintenance and advice to customers and colleagues Support continuous improvement of the operational process and the development of Best Practice. Suggesting ideas to improve systems and processes where necessary and evaluate the benefits and risks of such proposals Your Role Customer Servicing & Processing Activity 80 PERCENT Ensure processes are completed within agreed SLAs & quality metrics Ensure activities are actioned to agreed policy & procedures Have good knowledge about end to end release & Valuation process Using Comprehensive knowledge of products, controls, services – Liaise with relevant parties re missing information to complete transaction or resolve issues-these may include Senior Client representatives, solicitors, valuers, Relationship Directors Resolve complex and simple issues by contacting solicitor/customer and other 3rd parties directly. Handoff activities to the correct teams, providing appropriate progress update, Act as Gatekeeper for all Medium Business transactions, undertaking full review to assure funds are not released until all sanction criteria /Post sanction requirements have been completed, i.e. Ensure Bank requirements around fit to lend criteria are met in all cases prior to release of funds. Ensure all Monitoring & Control requirements are up to date before further lending is advanced i.e. no breaches. Provide excellent customer service (internal and external). Create & maintain close working relationships with RD/QA, notifying of key stages as defined. Effective utilisation of bank systems to detail progress enabling others to track and manage progress with each case Ensure compliance with Basel/Sox requirements around golden triangle of lending sources. Team Support and Compliance 20 PERCENT Take responsibility for keeping self-up to date with relevant compliance and rigour issues affecting the role Undertake all necessary compliance tests and maintain Compliance Passports Maintain all aspects of data integrity and recording Be accountable for self-development (using colleagues and Team Leaders where necessary) Act as SME-Proactively contribute to team performance through maintaining a flexible approach to tasks, providing input to continuous improvement and being receptive to change support Audit activities, external controls & checks using comprehensive knowledge of Lending processes, products and activities including pre sanction conditions, monitoring & controls, documentation etc. Demonstrate and promote the teams culture and values, ensuring a positive working environment is maintained Provide support to the Team Leader ensuring effective team working across the operation Essential Skills Prior experience of working in Commercial/Corporate Lending environment Comprehensive knowledge of Operational & Rigour procedures, tools & practices Comprehensive knowledge of End to End Lending, Commercial Valuations and Release process Excellent PC and keyboard skills Excellent communications skills, both written and oral Detailed understanding of lending products & services Detailed understanding of relevant legislation e.g. Data Protection, Consumer Credit Act, and Financial Services Act. Detailed understanding of relevant policies and strategies across group e.g. Money Laundering, KYC Proven ability to apply detailed & comprehensive technical understanding in a coherent & logical manner Desirable skills Good Knowledge of relevant technology e.g. Customer System, BPM, CRM, E-mail servicing, ZEUS, Gateway Knowledge of call logging and Knowledge based support systems About UsBarclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns. For further information on EVP, please click on the link below https//now.barclays.com/WCP/content/intranet/en/functions/operations-and-technology/global-service-centre/EVP.html Risk and Control Objective All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Your Application To be considered for this role, click on the apply button now. https//jobs.barclays.co.uk/search-jobs/ & enter the Job ID. Barclays Values & Diversity Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Function: IT Software : Software Products & Services