Team Leader – HR Service Center

  • Company:
    Credit Suisse Securities ( India ) Pvt Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Financial Services/Stockbroking | Banking

Skill: hr , learning , training , conflict management , leave , performance review , hr processes; Exp: 6-9 years; Team Leader – HR Service Center#115128 India-Pune-Pune | Full-time | Corporate Functions | Job ID 115128 Human Resources / Learning & Development English Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clientsand to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let’s shape the future of Credit Suisse together. We Offer Manage workload through equal and efficient distribution. Ensure adherence to all operational targets i.e., CSAT, SLA and internal quality Analyse the reasons for errors and ensure timely action. Perform detailed RCA with strong preventive controls. Ensure efficient internal controls through 4-eye check, SOX checks, trainee performance review and issue log analysis Regular review with stakeholders with data. Must ensure zero escalation. Drive continuous improvement. Establish synergy across work streams which have direct upstream or downstream link to his/her primary work stream People Management Conflict management, internal assessments, leave planning (adherence to banks guidelines), Contain attrition and Coaching Regular performance review. Highlight to immediate Line Manager of any potential issues. Must understand Banking industry. Or thorough knowledge of KPO. You Offer 6-9 years of work experience Should possess strong process knowledge of HR processes Prior experience in handling teams preferably in banking or HR space Excellent knowledge of Excel Strong analytical approach to collate data, draw inference and present with recommendations along with action plan Open to working in all shifts Strong feedback skills Self-driven Ability to plan and organize Able to logically prioritize tasks and work schedules in advance Manages own time by concentrating on key tasks Ensures processes and control are aligned to established procedure ( SOP’s ), protocols Has a good understanding of the business and demonstrates a clear knowledge of the interconnection between different processes Understands basic business vocabulary/HR glossary Is able to suggest potential improvements in productivity/efficiency in processes Preventive than reactive Solution oriented



Experience: 6-9

Function: Human Resource / IR / Training & Development