## Team Leader Billing
Join a team recognized for leadership, innovation and diversity
Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA’s. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Help Honeywell be the customer’s top choice by supervising an effective Customer Service Organization
Build up your business acumen while learning to address customer needs
Drive efforts to solve complex problems for the customer
80 Invoice processing/Billing
20 Team lead/Night shift
### YOU MUST HAVE
+ Bachelor’s degree, or equivalent. Some experience in the field.
### WE VALUE
+ Significant experience applying best practices in Customer & Product Support
+ Excellent organization skills
+ An ability to train others
+ An ability to direct and motivate a team
+ Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Exempt How Honeywell is Connecting the World
+ Continued Professional Development
### ADDITIONAL INFORMATION
+ **Job ID:** HRD51037
+ **Category:** Customer/Product Support
+ **Location:** 56 & 57 Hadapsar Industrial Estate, Pune, MH 411013 IND
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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