Team Leader

  • Company:
    Bank of America
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 week ago
  • Category:

Skill: training needs , hr , leave , training , communication skills , hr services , performance appraisals; Exp: 2-3 years; Team Leader Hyderabad, India Job number 18052376 Job Description Overview * (Bank of America overview, BA Continuum India overview, Business Overview) Bank of America is one of the world’s largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Delivery Center of Expertise in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America. Process Overview* Debit Billing Dispute Resolution is a backend claims process which deals with VISA & Master Pin less debit card transactions. Potential chargeback reason code is identified by the associate, as per Visa and Mastercard regulations and disputes will be processed accordingly. Job Description* Should have strong business expertise in Debit cards operations Must have extensive experience in business performance reporting along with designing and building dashboards as per business needs along with hands on experience on managing the excel & main frame based macros Ability to effectively develop and communicate an executive level message leveraging relevant business data Strong analytical, conceptual and problem solving skills; critical thinker. Highly organized with ability to manage deliverables on multiple projects and priorities simultaneously Excellent written, verbal and communication skills Exposure to workflow management Responsibilities* Adherence to the SLAs productivity, turn-around-time, and accuracy Engage in improving processes through reengineering, system checks, process automation Interact with LOB on transactional issues Review daily key operational variables Develop back up and contingency plans Act as a change agent and provide implementation assistance as and when the need arises Provide subject matter expertise on processes Update Manager on process performance and critical people issues Identify potential people issues amongst the team & resolve the same on a proactive basis Provide process problem resolution assistance to teams via calenderized one on ones and coaching sessions Assess performance of Team Members and conduct performance appraisals Provide coaching and feedback to team members Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination query logs, issue resolution Assist new hires such that they are productive on the floor in the shortest possible time frame Assess training needs, provide training opportunities and train new hires and existing staff Cross train Team Members Appropriately use Rewards & Recognition to energize to motivate Team Members Handle all logistics related issues roster management Leave planning, Managing Compensatory Offs, Unscheduled Leave Initiating Disciplinary procedure in conjunction with HR and Reporting manager. Primary Internal Interactions All Team Members in the team for the purpose of coaching, motivating & assessing their performance Managers/ DLs in the Operations department for the purpose of planning, and sharing performance feedback Black-belts in the Process Excellence team for the purpose of improving the process HR Team for co-ordination/delivery of HR Services and People Programs Facilities/ Logistics team for the purpose of organizing transport, food & other requirements for Team Members Primary External Interactions Process owner at the Client end for the purpose of routine checks, process control, handling issues & maintaining the relationship Requirements* Education*- Graduate (Preferably in Commerce) Certifications If Any- N/A Experience Range*- 2-3 years of people management Mandatory skills*- Strong analytical, conceptual and problem solving skills; critical thinker Excellent written, verbal and communication skills Exposure to workflow management Desired skills*-Strong expertise in Debit & Credit card operations Work Timings* Process Timings 1630 – 130 Job Location* Hyderabad Posting Date 02/11/2018 Location MINDSPACE RAHEJA IT PARK – BLD 5A HITEC CITY MADHAPUR – India Full / Part-time Full time Hours Per Week 45



Experience: 2-3

Function: Human Resource / IR / Training & Development