Systems Engineer

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    negotiable / month
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    2 weeks ago
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Skill: networking , network , technical support , installation , hardware , mcitp , troubleshooting skills; Exp: 2-5 years; Systems Engineer Thomson Reuters Technology Operations 10/26/2018 10356 AM Bangalore, KA India Job Description The DCO Support Platforms is responsible for the 2nd Level/expert support of Windows, Virtualization and other platforms. The supported systems are primarily in Production environments with many running Mission Critical applications and some in non-production environments. Essential Day-to-Day Responsibilities Provide day to day technical support for the Windows and VMware virtual Server environments and applications. Provide technical expertise to projects implementing system upgrades ensuring Operations best practices are followed Taking full responsibility for stable operation of all systems under management Plan and implement Business As Usual upgrades and patching schedules following Business critical processes Work on system/service performance issues, find root cause and solution Troubleshooting issues on Virtual servers, Citrix environment & MS Clusters Provide root cause analysis for existing problems affecting Production and Pre-production environments including vendor escalation where necessary. Proactive in finding root cause irrespective of the source (be it Windows, Network, Storage, VI or Applications) by working with peers. Liaison with site operations/remote smart hands, vendors, engineering, development, applications support, end user services/project managers Be open to learning appropriate new technology and applying pro-actively Qualification Education A Bachelor’s Degree/3year Diploma – Computer Science/Electronics/IS/IT/Electrical A technical, engineering, science Degree/Diploma preferred over commerce/Arts etc Required Skills 2-5 years of relevant support experience Strong understanding and experience in Windows TCP/IP networking troubleshooting skills Fundamental Networking and VLAN related knowledge to troubleshoot Windows Operating System issues. Experience troubleshooting, repairing and maintaining server hardware. Troubleshooting, problem identification and fixing on Windows servers, Active Directory and Microsoft clustering. Installation and roll back of Microsoft patches. Knowledge / experience on TEM (Formerly Bigfix) will be an added advantage. Excellent customer service and communication skill set Must be able to work independently, under minimum supervision Desired Skills ITIL (ITILv2/3 Foundation) certification Working knowledge of ITIL Service Management processes such as Incident, Change, Release and Problem Windows, Active Directory and Microsoft clustering Any Certifications Required ITIL MCITP / VCP At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance – and their own. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. Intrigued by a challenge as large and fascinating as the world itself? Come join us. To learn more about what we offer, please visit . More information about Thomson Reuters can be found on . Locations Bangalore-India

H/W Installation/Maintenance

Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Experience: 2-5

Function: IT Hardware : Hardware Products & Services