Systems Analyst 2-Support

  • Company:
    Oracle
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Software Services | IT-Software

Skill: oracle dba , exadata , dba , oracle , oracle technical , oracle database , 11g , sql , system administration , database , security , oracle dataguard , performance tuning , database administration , infrastructure , asm; Exp: 1-2 years; Systems Analyst 2-Support – 18001674 Preferred Qualifications Oracle DBA – Bangalore (1-2 Years) Proactively working with ACS customers to ensure their successful life experiences with Oracle Cloud Machine, Oracle Exadata and Database products. – Technical assistance with systems & software production environment – Customer Cloud solutions concepts and reviews (e.g. IaaS, PaaS) – System administration, configuration health checks – Proactively alerting customers to product issues – Delivery of reactive onsite technical support (Level 1 & Level 2 on-site support activities) – Resolve known issues, according to procedures documented in Knowledge notes database – Document unknown issue requiring expert technical knowledge – Perform root cause analysis of difficult product problems and their solutions/technical escalation follow-up – Interact with key customer personnel to enhance collaborative problem solving – Providing and verifying problem workarounds or patches – Researching and responding to technical enquiries – Become a trusted advisor for our ACS customers – Forming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle’s products and support organization. EXPERIENCE – Experience of any of the following products and technologies will be an advantage – Oracle Database releases 11g, 12c, Real Application Clusters (RAC), Oracle Exadata ,Performance Tuning, Oracle Dataguard DB Architecture – Knowledge on RAC / ASM / Data Guard / Wallet / Vault / Security Services (TDE) / PL SQL. – Experience to deliver those three (3) level of on-site support practices 1. Level 1 support Filters calls and provides basic support and troubleshooting, such as password resets, products configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented. 1. Level 2 support Generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). They handle escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3. 1. Level 3 support Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center and other infrastructure issues. PERSONAL COMPETENCIES – Experience in configuring, administering Oracle Systems and Databases, preferably gained in a production environment – Excellent troubleshooting and analytical skills – Self-motivated and resourceful – Strong verbal and writing communication skills in English – Ability to spot proactive services to the benefit of customer – Ability to work as a team-player as well on own initiative – Ability to work under pressure in escalated situations – Ability to have effective communication with the appropriate levels when dealing with complex situations – Ability to take ownership follow-up of (escalated) problems – Ability to be part of a team covering 24×7 services support organized by 3 shifts period. – Ability to cover on-call & standby services for customer staff. Salary Not Disclosed by Recruiter Industry IT-Software / Software Services Functional Area IT Software – Application Programming , Maintenance Role Category Admin/Maintenance/Security/Datawarehousing Role DBA Employment Type Permanent Job, Full Time Keyskills Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with two years related experience. Job Support Travel Yes, 25 PERCENT of the Time Location IN-IN,India-Bengaluru Job Type Regular Employee Hire Organization Oracle

Database Administration (DBA)

Degree: 

Experience: 1-2

Function: IT Software : Software Products & Services