System Administrator 3-IT


  • Company:
    Oracle
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    IT & Software

Are you an experienced Data Center Technician that has experience from
racking & stacking to deployment & decommissioning – and everything in
between? Interested in new challenges
and being part of a newly created team working on critical projects? Then we’d like to talk to you!
An Oracle
Data Center Technician will be the technical liaison between the technology
teams and the Data Center Environment. You
are able to troubleshoot and solve all but the most complex infrastructure
issues. As a skilled troubleshooter on a
wide range of Data Center environment and systems you understand which issues
to escalated to the appropriate resolver groups. You create and maintain documentation on
technologies you support. You understand
all aspects of the equipment you support. You know how to innovate and make decisions on
his/her own, but also know how to take direction when it is given, paying
attention to all details involved.
Expected to improve current processes, and introduce automation with aim
towards simplification.
You are able
to execute small projects on your own and work with your manager in planning
and executing larger local projects. You
understand all aspects of the equipment you support. Some travel will be involved.
Basic Qualifications:
·
Bachelor of
Science degree in Computer Science, Information Systems or equivalent work
experience.
·
3-8 years of
experience in IT Infrastructure support and server administration in a
mid-sized environment (200 – 1000+ server systems).
·
3-8 years of
experience supporting and troubleshooting distributed, N-Tier applications,
software, and operating systems.
·
Must have
demonstrated expertise in two or more of these areas:
o
Systems
administration (Linux and/or Windows Servers)
o
Networking
(DNS, TCP/IP)
o
Programming
/ scripting (Java, Perl, Ruby, C#, and/or PHP)
o
Demonstrated
examples of process improvement execution
o
Demonstrated
examples of a drive to dig into the details of a system or process to solve
customer problems
o
Excellent
oral and written communication skills
o
Strong
influencing skills
o
Ability to
work independently, with little direct management
o
Open to
provide after-hours support as needed
o
Experience
supporting large, Enterprise customers in an Operations environment
Ideal candidates need to be familiar with the
following:
·
Responsible
for a shift in a 24/7/365 working environment
·
Knowledge of
data center ecosystem (cooling, electrical, networking, and structured cabling)
·
IT Hardware
Concepts:
·
RAID
·
SAN
·
x86
Architecture
·
SCSI
·
Linux/Unix
Administration:
·
Boot Process
·
GRUB/LILO
·
File Systems
·
Network
device and protocol configuration
·
Directory
Structure
·
Performance
Management/Troubleshooting
·
Base
Operating System Install
·
Some
experience with Perl, Python, Bash or Java
·
Core OS
Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs
·
Previous
experience working in a Data Center environment (racking & stacking gear,
cable management, hot & cold aisle containment).
·
Networking
Protocols (OSI Model)
·
Copper/Fiber
Optic Testing/Cabling Standards
·
Project
management, organization and problem solving skills with a drive for results.
·
Strong troubleshooting and performance tuning skills.
·
The position
has a physical component requiring the ability to lift up to 75 lbs and may
require working in cramped spaces or elevated locations.
·
Minimal
travel will be required.
·
* Employment
for all candidates is contingent upon pass a background check.
If this the
challenge you are looking for and you meet the following requirements, we want
to talk to you
Role
Responsibilities and Requirements:
·
Act as
technical liaison for our technical teams.
·
Ability
to understand internal customer problem and provide technical solution in
timely manner
·
Ability
to understand customer urgency and sensitivity of problem
·
Strong
Verbal and Written communication skills
·
Ability
to speak confidently and communicate clearly with internal customers
·
Ability
to work well with demanding customer environment and delight customer
·
Strong
Adherence to Process and be process champion
·
Participate in the
installation, monitoring, maintenance, support, and optimization of all
production server hardware, software.
·
Provides escalated
2nd level technical support for complex technical issues which may include
leading problem management cases and providing management status.
·
Manages escalated
support cases and leads appropriate internal technical resources and/or 3rd
party vendors to resolution.
·
Assist with server
operating system and application upgrades, bug fixes and patching.
·
Working on
standardization projects for both hardware and software under the Oracle
technology stack; while providing consistent system uptime as expected in a
IaaS environment.
·
Ability to quickly
learn new technologies and keep up with the latest technologies.
·
Advanced knowledge
of network architecture and protocols.
·
Experience with
enterprise administrative scripting using a major scripting language
(Powershell, Bash, Perl, etc.)
·
Outstanding
organizational skills, ability to prioritize effectively, and experience with
technical project management.
·
Highly
service-oriented, reliable, responsible, self-motivated, and enthusiastic.
·
Excellent
communication skills and ability to interact professionally with a diverse
group of customers and staff.
·
Experience
providing client-facing, direct customer support and service.
·
Ability to
interact with all levels of an organization in a professional, and tactful
manner.
·
Ability to work
productively in cross-functional teams or resourcefully and independently as an
individual.
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