Support Engineer

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 weeks ago
  • Category:
    Software Services | Internet/Dot com/ISP

Skill: mentor , sql , iis , .net framework , project life cycle , design documentation , sql server , saas; Exp: 0-3 years; Support Engineer IN-Bangalore Job Description Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! Open Position Aptean provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In todays fast-paced, highly competitive economy, organizations dont have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. Thats why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations. Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Apteans products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market. CS Engineer Responsible for the configuration of Aptean Product, both business functionality and also technical implementation. Have the skills to find and troubleshooting resolution using sound judgment and creative and innovative ways to solve problems. Additionally development of Aptean Product interfaces, utilizing the Aptean Product API framework. Responsibilities Accurately configure and test the Aptean Product to the Requirements and Design documentation. Install the Aptean Product (remotely), including SQL server installation/configuration Provide technical skills to the Respond Project life cycle Provide technical and business skills to upgrade customers to newer versions of the Aptean Product Provide cover and assistance for the Respond customer support organization Escalate customer issues to the Project Manager as appropriate Observe trends with technical issues and recommend improvements to product, documentation or implementation Ensure professional manner at all times Acquire and maintain current knowledge of Respond products and service offerings Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer issues as quickly and effectively as possible Attend training sessions offered and assist with peer training as needed If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today! Skills & Requirements Excellent communication and interpersonal skills. Should be willing to work in night shifts (9.30pm to 6.30am). Desired Technical skills include Windows Server Databases .Net framework IIS SQL & SQL Server Quick to learn product and its functionalities; should be able to drive technical escalations Able to guide and mentor team members. Qualifications

Application Programming


Experience: 0-3

Function: IT Software : Software Products & Services