Support Associate

  • Company:
    SAP Mena
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    IT-Hardware/Networking | Telecom

Skill: software engineering , abap , debugging , problem solving; Exp: 5-8 years; SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives. SAP Product Support is a global organization of more than 3500 people who handle customer support incidents (24×7), provide proactive services, and share knowledge with customers to deliver first-class support for the complete SAP portfolio. The role description below lists the primary responsibilities for a Support Associate as part of the SAP Product Support Bangalore & Gurgaon teams. EXPECTATIONS AND RESPONSIBILITIES Key responsibilities include 1) Incident Solving Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters Perform root cause analysis and provide solutions Achieve a good level of customer satisfaction Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching Share and document knowledge through creation of WIKI entries and Knowledge Base articles 2) Additional Tasks Participate in weekend support/ 24×7 support activities Participate in other new channels of support like Expert Chat, Schedule an Expert etc. Report errors to development organizations Participate in Knowledge Management (WIKI content, Knowledge Base Articles) 3) Support without Incidents Contribute ideas to help towards the Product Support vision of support without incidents Volunteer to participate in projects aimed at achieving the Product Support vision of support without incidents Carry out new tasks as requested by STM and GFM to help achieve the Product Support vision of support without incidents. 4) Processes Get certified in Classroom Training or e-Learning Lessons regarding Incident Handling processes documented in WIPS. With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24×7 support Education Bachelor’s Degree or Master’s Degree in Computer Science, Software Engineering, or an Engineering discipline Work Experience Overall 1 to 1.5 years of experience in ABAP with a flair for debugging and performing root cause analysis Functional knowledge in any one of the areas like SD or MM areas is an added advantage Basic knowledge of any one of the SAP modules is desirable Working knowledge in new areas like S/4 HANA/ Fiori/ UI5 would be an added advantage. Problem Solving & Communication Skills Willingness to take the initiative to contribute beyond your own responsibilities Customer handling experience WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now. SAP’S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas or, APJ, EMEA Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations Job Segment ERP, Consulting, Engineer, SAP, Computer Science, Technology, Engineering

Software Engineer


Experience: 5-8

Function: IT Software : Software Products & Services