Stewarding Supervisor

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    2 weeks ago
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**Job Number** 180031F3

**Job Category** Food and Beverage & Culinary

**Location** JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates VIEW ON MAP

**Brand** Marriott Hotels Resorts /JW Marriott

**Schedule** Full-time

**Position Type** Non-Management/Hourly

**Start Your Journey With Us**

Marriott International portfolio of brands includes JW Marriott.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

**Job Summary**

Organize cleaning chemicals and supplies. Organize
supply rack, including pots, pans, serving spoons, utensils, etc. Rotate stock,
bringing wares from storage bin or areas into kitchen. Complete cleaning
checklists to determine appropriate timelines for cleaning and sanitizing.
Collect dirty pans from the cooking line and transport to pot station for
cleaning. Clean and maintain sanitation areas and organize cleaning supplies
including hanging up mops and brooms. Clean and maintain loading dock areas.
Clean ceiling, walls, and vents in dish room. Ensure clean wares are stored
appropriately. Operate and maintain cleaning equipment and tools, including the
dish washing machine, hand wash stations pot-scrubbing station, and trash

Assist management in hiring, training, scheduling,
evaluating, counseling, disciplining, and motivating and coaching employees;
serve as a role model. Follow all company and safety and security policies and
procedures; report maintenance needs, accidents, injuries, and unsafe work
conditions to manager; complete safety training and certifications. Ensure
uniform and personal appearance is clean and professional; maintain
confidentiality of proprietary information; protect company assets. Speak with
others using clear and professional language. Develop and maintain positive
working relationships with others; support team to reach common goals. Ensure
adherence to quality expectations and standards. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 25 pounds without assistance.
Stand, sit, or walk for an extended period of time. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping. Perform other
reasonable job duties as requested by Supervisors.


+ A Full Time position based at JW Marriott MarquisDubai.

+ Number of Direct Reports – 5-10

+ Titles of Direct Reports – Stewards



+ 6


_Thefollowing are specific responsibilities and contributions critical to thesuccessful performance of the position:_

General Kitchen

+ Report maintenance issues immediatelyto appropriate personnel (i.e., management or maintenance).

+ Assist with Banquet plate-ups.

+ Communicate any assistance neededduring busy periods to the Chef to ensure optimum service to guests.

Sanitation and Maintenance

+ Organize cleaning chemicals andsupplies and ensure they are stored appropriately and kept separate from foodproducts.

+ Keep hand wash stations maintained(for example, supplied with soap, towels, step-on trashcan, gloves, and propersignage) and fully functional.

+ Operate cleaning equipment and toolsto ensure only clean and sanitary items are used in the kitchen, includingoperating the dish machine, pot-scrubbing station, and trash compactor.

+ Wash and disinfect kitchen areaincluding tables, tools, knives, and equipment to ensure sanitary conditionsand meet the departmental standards, including using sanitizers required byhealth department.

+ Follow and ensure compliance withsanitation and cleaning procedures and pest control guidelines, reporting pestcontrol issues to appropriate personnel.

+ Complete cleaning checklists todetermine appropriate timelines for cleaning and sanitizing (such as floors,equipment, drains, walls, surfaces, doors, lights, and trashcans).

+ Direct and assist Stewards in orderto make clean up a more efficient process.

+ Disassemble and assemble kitchenequipment following safety procedures when cleaning.

+ FoodSafety

+ Follow appropriate personal hygieneprocedures to ensure food served to guests is safe for consumption, includingdisinfecting hands prior to handling food and wearing a hat/hairnet and properfootwear.

+ Follow and ensure compliance withfood safety and handling policies and procedures, such as product rotation,First In-First Out (FIFO); dating, labeling, cleaning, and organizingcoolers/freezers/storage areas; and Cold Chain compliance, across allfood-related departments and areas.

+ Maintain up-to-date knowledge ofcompany Food Safety Programs within assigned area of responsibility, as well asDubai Municipality standards.

+ Follow guidelines and checklistsrelated to PIC (Person in charge)

+ Support initiatives related to foodsafety.

+ Report any guest complaints or otherissues related to food safety to the culinary management.

+ Check and ensure the correctness ofthe temperature of appliances and food using thermostats and thermometers,including monitoring freezer systems, such as fans, drains, and doors, forproper operation, and report issues or problems to facility management.

+ Maintain any documents and recordsrelated to food safety


+ Rotate stock (e.g., plates, glasses,hotboxes) bringing wares from storage bin or areas into kitchen.

Kitchen Tools & Equipment

+ Ensure proper and safe handling andstorage of equipment, returning equipment to appropriate location.

Dishwashing Activities

+ Ensure water temperature, andchemical levels are appropriate to run the dishwashing machine, and completeproper documentation.

+ Clean the dishwashing machine,including removing trash and spraying the inside of the machine, cleaning andunclogging the spray arms and jets, cleaning the outer surfaces of the machineand troubleshoot dishwasher malfunctions as required.

+ Ensure clean wares are stored inappropriate areas.

+ Inspect, pull, and stack cleaneditems, send soiled items back for re-scrubbing and re-washing.

+ Sort silverware with eating surfacesfacing up into separate cylinders and wash/re-wash.

+ Allow cleaned items to air dry.

+ Spray all racked items with hot waterto loosen and remove food residue.

+ Sort and soak silverware.

+ Rack dirty items (silverware, plateware, etc).

+ Breakdown dirty bus tubs.

+ Use detergent, rinsing, andsanitizing chemicals in the 3-compartment sink at the appropriate levels toclean dishes, ensuring the chlorine levels are between 50 and 100 parts permillion and that the water temperature is sufficiently hot.

+ Collect dirty pans from the cookingline and transport to pot station for cleaning.

Maintenance, Sanitation, and Cleaning Activities

+ Clean and mop all areas in assigneddepartments (e.g., sink area, shelves and counters in dish room, tops ofchemical bottles, outside of the dish machine, dish room door and walls, buscarts).

+ Clean and maintain sanitation areasand organize cleaning supplies including hanging up mops and brooms.

+ Dispose of glass in the propercontainers.

+ Clean and maintain loading dockareas.

+ Empty full trashcans, ensuring eachcan is clean, relined, and covered, and maintain dumpster area.

+ Break down cardboard boxes and placethem and other recyclables in the recycle bin.

+ Clean ceiling, walls, and vents indish room.

+ Organize supply rack, including pots,pans, serving spoons, utensils, etc.

+ Keep sanitation closets locked andshut.


Safety and Security

+ Reportwork related accidents, or other injuries immediately upon occurrence tomanager/supervisor.

+ Followcompany and department safety and security policies and procedures to ensure aclean, safe, and secure environment.

+ NotifyLoss Prevention/Security of any guest reports of theft.

Policies and Procedures

+ Followcompany, hotel and department policies and procedures.

+ Follows Marriott International Hotels LimitedRegional Office policies and procedures

+ Protectthe privacy and security of guests and coworkers.

+ Maintainconfidentiality of proprietary materials and information.

+ Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.

+ Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.

+ Performother reasonable job duties as requested by Supervisors and Management.

+ Workinghours as required to do your job but normally not less than 48 hours per week.

Guest Relations

+ Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.

+ Assistother employees to ensure proper coverage and prompt guest service.

+ Anticipateguests’ service needs, including asking questions of guests to betterunderstand their needs and watching/listening to guest preferences and actingon them whenever possible.

+ Addressguests’ service needs in a professional, positive, and timely manner.

+ Engageguests in conversation regarding their stay, property services, and areaattractions/offerings.

+ Thankguests with genuine appreciation and provide a fond farewell.

+ Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest’s name when possible.

+ Supplyguests/residents with directions and information regarding property amenities,services, and hours of operation, and local areas of interest and activities.


+ Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one’s voice, using the callers’ name,transferring calls to appropriate person/department, requesting permissionbefore placing the caller on hold, taking and relaying messages, and allowingthe caller to end the call.

+ Speakto guests and co-workers using clear, appropriate and professional language.

+ Talkwith and listen to other employees to effectively exchange information.

Working with Others

+ Supportall co-workers and treat them with dignity and respect.

+ Handlesensitive issues with employees and/or guests with tact, respect, diplomacy,and confidentiality. Develop and maintain positive and productive workingrelationships with other employees and departments.

+ Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.

Quality Assurance/Quality Improvement

+ Complywith quality assurance expectations and standards, e.g. GuestVoice and JWMarriott Brand Standard Audit.

Physical Tasks

+ Enterand locate work-related information using computers and/or point of salesystems.

+ Stand,sit, or walk for an extended period of time or for an entire work shift.

+ Readand visually verify information in a variety of formats (e.g., small print).

+ Move,lift, carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance.

_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture._