Skill: communicationx , problem solving , system application support , technical analyst , tech business analyst , Functional Support , Requirement Gathering , Analysis , UAT; Exp: 1-5 years; Troubleshoot and resolve issues and problems escalated by clients or internal associates for products / applications of Knovos.Perform data/document ingestion, exports, and execute various processes as per requirements for matter specific databases.Review and Conduct quality checks of deliverables to both internal and external users.Describe, Summarize, and Document how the work was performed and final results of the same.Analyze, Diagnose, and correct complex escalated system related problems as per business needs.Act as a liaison between various groups including Client Services, Project Management, Business Application Development, Testing, DBA, and ITS for complex client/business requirements.Escalate problems to appropriate team(s)/individual(s), coordinate, and follow up with technical teams in order to achieve resolution in timely manner to ensure and enrich client experience.Provide highest level of quality services to internal and external clients.Continuous study and analysis of upcoming changes and implementations in various business applications of Knovos.Perform continuous UAT, analyze the user experience, generate requirements, and troubleshoot and provide solutions for various business applications offered by Knovos.Meet the deadlines and perform activities in a time critical, highly confidential process.Understand and follow policies and procedures.Adhere to highest degree of professional standards and strict client confidentiality.Attend professional development and training seminars on a regular basis.Proactively gain knowledge and research about the Electronic Discovery and Litigation Support industry for its development and technology evolutions.Proactively gain functional and technical knowledge of various web technologies, database concepts, basic programming logic, and IP Networking concepts.Develop a high degree expertise and techno-functional knowledge on the intricacies of different back-end systems, and tools that support various business applications of Knovos.Assist (if required Authoring) in creation of technical documentation, detailed system documentation, and procedures for new updates and changes.Participate in release upgrades and testing for various business applications offered by Knovos.Participate in special projects/assignments and perform additional duties as assigned.Fulfill duties for off-shore and on-shore assistance for clientele spread on various locations across the globe.Work with accountability, ownership, and lead by example approach.Would require to be flexible to work in rotational shifts to provide 247 coverage and support.Work additional hours as needed.Must possess qualities like attention to detail, multi-tasking, strong analytical ability, and can do attitude.Able to manage priorities and be flexible.Process and/or develop excellent listening, verbal, and written communication skills.Work both independently and in team environment.Ability to display professionalism, quality services, creativity, and strong decision making skills.Should be self-starter and solution oriented.
Other IT Software
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)
Function: IT Software : Software Products & Services