Snr Officer – Customer Service & Payments

  • Company:
    DBS Bank Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Financial Services/Stockbroking

Skill: reports , remittances , account maintenance , collection , filing , payments , handling cash , reconciliation , accounts; Exp: 2-3 years; Snr Officer – Customer Service & Payments-(180001SJ) Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Processing of day-to-day Cash, Clearing, Trade & Remittance transactions accurately on Finacle, IMEX and other bank-used systems and ensure transaction TATs are met and customer satisfaction levels remain high. Manage the vendor to ensure processing of Clearing Cheques in CTS application as per RBI / NPCI guidelines. The job holder also ensures that documentation of account opening, static data changes, Insurance and Investment transactions are efficiently processed within agreed timelines. The incumbent should also support the Branch Operations Manager on any special/project assignment in addition to handling miscellaneous responsibilities related to Admin/Security/BCP activities Facilitates seamless processing of Trade Transactions and manage document discrepancies by effectively connecting with clients and managing resolutions . Key Accountabilities Ensure all over the counter transactions are processed efficiently and within agreed SLA/TAT. Monitoring and reconciling of the Clearing, GL and other Suspense Accounts daily. Important frontline link between the Bank and Customers. Ensure customer satisfaction through efficient and courteous and timely delivery of customer requirements Compliance and adherence of internal and external regulations. Undertake active coordination with Centralised Operations Units and BUs for timely and error free processing of transactions and security documentations Job Duties & responsibilities To process cash, clearing & remittance transactions including DD/PO/NEFT/RTGS accurately on Finacle/Finaxia/PRIME and other Bank systems. To ensure processing of clearing cheques in CTS application as per RBI / NPCI guidelines. To handle inward and outward FX remittance documentations and transactions. To accurately process MF and Insurance transactions within agreed timelines. To ensure clearing, cash, PSGL accounts and all suspense accounts are reconciled daily. To process Vendor Bills and manage other related admin activities. To check account opening documentation and scan documents in AOS for processing Relevant follow up for account number/deliverables as per TAT. To accept all customer instructions and account maintenance requests and scan documents in AOS/DBW for processing. Relevant follow up for deliverables etc as per TAT to be done. Voucher reconciliation on daily basis, Generation and filing of EOD reports. To ensure to have effective control over the deliverables and monitoring to be done as per the laid down process. Undertake preliminary scrutiny / checks defined to be undertaken at branch for processing of allocated Trade Products on IMEX system. Coordinate with the client to timely regularize documentary shortfalls noted by Centralized Operation Team. Timely revert to CTO for raised queries, to support processing of transactions as per agreed TATs / SLAs. Ensure timely release of intimation memos, export LCs, advices, original documents and Export Bills DHL details to customers in all cases. Follow up with client for due payment / repayment of LC / Collection and discounted documents Follow up with customers for pending Shipping bills /Bill of entry / Purchase order/Advance Inward for Exports to update our records in EDPMS and IDPMS etc. Adequate filing and safe custody of all live and paid transactions, as per internal guidelines. Adherence to deadlines on submission of regulatory returns required to be submitted to RBI To be an effective back up for Officer. Experience 2-3 years experience in handling Clearing, Cash, Remittances, Trade transactions Familiar with the Clearing cycles, guidelines and CTS clearing processes. Familiar with processing of RTGS/NEFTs transactions Familiar with handling cash and inter Bank transfer requests Knowledge of Trade Operations and trade documentation and guidelines. Education / Preferred Qualifications University Degree in any discipline Adept at good computer skills Core Competencies Excellent interpersonal and communication skills Ability to build strong relationships with clients. Sincere and responsible Ability to meet deadlines and handle pressure of TAT Knowledge about internal and external regulations including sound understanding of Central Bank regulatory guidelines on banking/exchange control issues Location Gurgaon . Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Primary LocationIndia-Delhi-New Delhi JobOperations OrganizationINDBS300009 – Technology & Operations Experienced Job TypeFull-time Job PostingMay 14, 2018, 62550 PM

Other Accounting


Experience: 2-3

Function: Accounting / Tax / Company Secretary / Audit