Service Representative Night – Winter Park


  • Company:
    24 Hour Fitness
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Customer Service

LOCATION 4270 Aloma Avenue Suite 164 Winter Park FL 32792At 24 Hour Fitness we are committed to our mission of helping people–team members and members alike–to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.Description :The Service Representative Night (SRN) provides customer service support to the club members and guests.Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress codeResponsible for assisting and directing members/guestsMonitoring incoming inquiries and ensuring proper check in procedures are followedEssential Duties & Responsibilities :Member Check in/Customer ServiceGreet all incoming membersAnswer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messagesHandle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.Keep front desk area and lobby clean, clutter free, and orderly/organizedClean and organize lobby, and weight and cardio roomsRecord equipment, facility, and janitorial issues on the Maintenance LogsInventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are lowQualifications :Preferred prior overnight shift experienceMust have 6-12 months experience in customer service functionExperience operating multiple phone lines preferredBasic Computer SkillsCertifications / Educational Requirements :High School Diploma or GED requiredCardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)Physical Requirements :While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and armsFrequently required to lift and/or move up to 25 lbs.This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.FUNCTIONAL GROUP OperationsFULL-TIME Part-time