Service Manager

  • Company:
    Barclays Bank PLC
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:

Skill: linux , html , windows , servicenow , written communication , infrastructure , unix; Exp: 0-3 years; Job Title Service Manager Location Pune Grade AVP As a member of a Service management team, to ensure that all areas related to patching, CMDB, Service Resilience & BCM tasks are being covered along with ADHOC tasks Coordination with various support, business and development teams in ensuring requirements are scoped correctly as per banks BCM/Resilience standards Decision Making- Participate and contribute in banks initiatives where individual need to apply his analytical skills and take decision. Communication Skills – role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication Deliver GIS Cyber Strategy items to help Barclays become the go to Digital Bank Your Role Service Management Area Sub-area Patching Unix Windows Ad-Hoc Vulnerabilities patching CMDB ServiceNow Related matters SN Group recertification SN CMDB Data recertification Reporting Ad-hoc Demand & Capacity Management Infrastructure requirements Decommissioning / Retiring of assets Infrastructure requirements BCM/Resilience DCR Events BCM/PATS Events BCMTOOLS modification Essential Skills Proven customer service/ liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders. Able to quickly absorb and assimilate large amounts of technical and business information to identify the most appropriate course of action to ensure consistent quality Able to work effectively in extreme high pressure situations where critical service availability is compromised and/ or Barclays reputation is at stake Fully competent in using audio and video conferencing facilities Exceptional written communication skills; ability to write ad-hoc and formal reports. This will assume a detailed working knowledge of all Microsoft Office Tools (Word, Excel, PowerPoint, Visio etc) Desirable Skills Strong communication both verbal and written in English Experience with Microsoft suite of products Service Now ticketing tool Operating systems – Unix, Linux, Windows servers Understanding of BCM/DCR procedures About Us Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns. For further information on EVP, please click on the link below https// Risk and Control Objective All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Your Application To be considered for this role, click on the apply button now. https// & enter the Job ID. Barclays Values & Diversity Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. *Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi. All Pune based roles will eventually start to move to this new campus starting September 2019. In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites. Please speak with your recruiter about the specific location plans for your role.

Software Engineer


Experience: 0-3

Function: IT Software : Software Products & Services