Senior Technical Support

  • Company:
    Sabre Holdings Pvt Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:

Skill: information technology , software packages , it governance , oracle , mq , servicenow , database , linux , solution architect , mobile , windows , written communication; Exp: 3-6 years; Senior Technical Support Date Jun 14, 2018 Location Bangalore, Karnataka, IN Company Sabre Req ID 19523 Job Family Information Technology/Software Development Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry – from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the worlds fast growing region. Sabres end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company. Description We are an IT technical team distributed between MVD and BLR. We are responsible for the operations ofthe sharedsystemsandsoftware components that are used across different Hostedapplications. General role description We are seeking a driven professional to work in a highly complex cloud environment. This role will be on a team maintaining a large highly available Citrix deployment based out of AWS. AWS and AWS networking experience is required, and a strong Citrix background is highly recommended. General Requirements Advanced oral and written communication level in English Works under general supervision with few direct instructions. Proactivity, responsibility, collaboration and teamwork. Work on a wide range of technologies including different Web servers, databases, operating systems, application virtualization with Citrix, among others. Second level technical operational support for Leveraged applications. Admin, configure and operate the tools used to monitor systems performance Plan software installation/updates, operating systems patching and software packages deployment, in accordance with the policies and procedures established by Sabre IT Governance. Coordinate and review the activities that are delegated to our third party partners. Good planning and organizational skills, capable of supporting planned timelines activities. Perform routine audits on applications and operating systems to ensure compliance with the standards, guidelines and policies of the company. Develop and maintain a complete documentation of applications/systems configuration and internal procedures. Work according to the standard operating procedures defined by Sabre Handle small scale projects with minimum supervision Frequent interaction with other Sabre teams like Software Architects, Systems Engineers, Applications developers and Customers Care. Identify and implement innovative solutions that helps to improve the operational efficiency Participate in the rotational On Call phone support. Technical Qualifications Requirements 3 years experience with AWS Administration 3 years experience with networking in AWS AWS Certification or work experience required General networking experience Routers, VLANS, Switches, Load Balances, GSLB, DNS, Firewalls Experience with large Citrix xenapp deployments Experience with Windows servers administration and troubleshooting Experience in the installation, configuration and maintenance of complex software applications on both Linux and Windows. Multi-tasking work capabilities Ability to research and learn new technologies with minimum supervision Valued AWS Solution Architect certification highly recommended Citrix and Netscaler certification highly recommended Citrix Administration in a large enterprise Active Directory and Group Policies PowerShell Scripting Zabbix, ActiveMQ, MQ, Oracle databases, F5, ServiceNow and app dynamics. Familiarity with ITIL, change, problem and incident management processes ITIL Certification Sabre Corporation is the leading technology provider to the global travel industry. Sabres software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. Stay connected with Sabre Careers Job Segment Technical Support, Database, Oracle, Developer, Cloud, Technology

Software Engineer


Experience: 3-6

Function: IT Software : Software Products & Services