Senior Officer

  • Company:
    Standard Chartered Bank Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    7 days ago
  • Category:

Skill: retail banking , exceptions , kyc , fundamentals , operational risk management , senior officer , banking knowledge , account opening , risk , transaction; Exp: 2-5 years; Senior Officer – ( 1800024163 ) Job Retail Banking Primary Location ASEAN & South Asia-India-Bangalore Schedule Full-time Employee Status Permanent Posting Date 06/Aug/2018 Unposting Date Ongoing About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. Domain Capabilities Product / Domain Knowledge To possess End to end knowledge on the processes handled under Liability / Asset products Should have a good understanding in terms of process and TP system with reference to the current process followed Must be able to suggest enhancements in sub systems so that the work around or hands off is reduced Must follow the process notes and DOI and ensure NIL deviation from the guidelines. Able to perform rule based technical work involving acceptable deviations and exceptions. All applicable pre processing checks to be completed without missing any Check. Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them To keep in mind the customer’s expectations Able to identify, understand and articulate the requirements of the products from customer point of view & how it will benefit them To keep in mind the customer’s expectations with reference to Liability / Asset processes Process Management Able to identify opportunities to automate repetitive logic based manual activities. Process review which involve routine processing with a standard set of inputs and suggest automation in the TP system Non value added activities or duplicate checking activities either manual or on system to be identified and highlighted to improve process efficiency Perform independent activities concurrently Must be able to check independently without referring to the process logics applied by the maker Checking is to be done to ensure that the errors done by the makers are highlighted promptly Give inputs from ground level after understanding the big picture Must be knowing end to end process so that automation opportunities in TP systems can be provided Must be able to suggest methods of decreasing TAT Supports and involves in change management plans in achieving mutual objectives to manage change. As and when there are change initiatives driven by Country / Regulatory Authorities, should be able to plan the activities very well and deliver the required output with the least business interruption Open to suggestions and experimentation Welcome suggestions by the makers, analyse effectively for opportunities of automation Be willing to experiment effectively which would bring TAT reduction for customer, process efficiency, cost saving or increase in revenue without any disruption to BAU activities To have a sense of urgency in meeting deliverables in TAT and Accuracy To always have customer requirements in mind while executing service requests To appreciate the requirement of delvering accurate output every time To perform all transactions right the first time Compliance to Group Policies, procedures and Code of Conduct BAU Planning Possess ability to understand the work plans and organizes their own work effectively Able to identify sudden changes at a transactional level Raises issues when they see the task is at risk Completes work as assigned To achieve stipulated minimum productivity PERCENT and Efficiency (CUR) PERCENT To ensure to have minimal Pass 1 errors and NIL Pass 2 errors Operational risk Management Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed. Escalates issues to senior management within parameters of role Describes the fundamentals of operations risk Awareness on transactional level fraud Behavioural Capabilities Precision Accuracy Able to drive quality work within team and self Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors. When issues present consults with others in order to ensure he/she has resolved them in the appropriate way. Client Centric Considers the impact of their actions on the end-to-end process and customer. Understands basic customer service requirement and able to apply same in own areas of work Able to provide differentiated customer service for various types/ grades of customers Treat all clients with respect and cultural awareness Able to show empathy in terms of keeping the customer point of view while processing a transaction / working Communication Possesses ability to translate complex information into easy- to-understand language Proficient in both verbal and written communication Escalates issues and concerns in a timely manner Ability to understand instructions and written documentation clearly and accurately Problem Resolution Understands the situation and perform right escalations Being able to provide data for performing root cause of the problem Ability to speak up when in disagreement and opposition Ability to understand the existence of crisis and conflicts Able to work in a team with good interpersonal skill To ensure that errors highlighted are rectified or reported on the same day of errors identified (specifically for the activities handled from time to time) To report / escalate exceptions to the TL/Manager

Banking -General


Experience: 2-5

Function: Finance / Insurance Services