Senior Engineer, Service Delivery (I7)

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    2 weeks ago
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**Company Details:**

**Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Service Delivery Engineer 2 on our IMS team in Bangalore.**

**Dell customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities** **.**

**Job Description Summary**

ACCOUNTABILITIES: Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement. Coordinates the activities of technical solution team members to meet contract obligations. Provides complex metrics and reporting support to all relevant stakeholders. Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement. Identifies opportunities for growth and innovation. Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships. RESPONSIBILITIES: Performs specific delivery support activities for a single customer. Assists coordinating development and consolidation of technical and process documentation. Focus of activities is data analysis and reporting. Assists with analyzing specific issues/obstacles with the customer. Interactions are primarily with Dell team(s) and begins to develop relationship with customer.

**Key Responsibilities**

+ Monitoring the daily backups and to make sure success rate is 100%

+ Troubleshooting the root cause for the failed backups

+ Restoration of data on request from the customer

+ Installation and Configuration of Backup software

+ Capacity Management

+ Co-ordinate with the appropriate team to ensure that backups are getting completed Successfully

+ Co-ordinate with the vendor for hardware and Software troubleshooting​

**Essential Requirements**

+ In-depth knowledge and hands on experience of at least 6 yrs in Dell EMC product(s) supported, i.e. Networker, Data Domain & Avamar

+ Experience in testing, implementation, change management, and upgrade/migration of backup infrastructure.

+ Required knowledge on Filysystem, Oracle, SQL module, NDMP and VADP backups.

+ Ability to “read” the customer and adapt behavior / approach

+ Superior Customer communication skills

+ Scripting experience

+ Industry recognized Certifications

+ Ability to establish technical credibility with a wide range of customer contacts

+ Ability to troubleshoot heterogeneous environments​

**Desirable Requirements**

+ **Willingness to work in 24* 7 environments and on weekends.**

+ Expertise in backup administration skills In an Enterprise network using backup tools like Networker, Data Domain and Avamar

+ Expertise in handling and troubleshooting OS like Unix, Linux and Windows Servers. Expertise in Installation, and configuring Enterprise backup software like Networker and Avamar

+ Exposure to UNIX administration Exposure to SAN Backup and NAS Backup will be an added advantage

+ Good exposure to hardware technologies used with Backup

+ Familiarity of documentation / Process

+ Good communication skills – Oral and written

+ Set priorities and handle them accordingly Ability to work independently, learn quickly, and be proactive.

+ Basic knowledge on ITSM​


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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