Senior Customer Success Engineer

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    Software Services | Internet/Dot com/ISP

Skill: sql , , problem solving , business environment , production support , consultant , written communication; Exp: 0-3 years; Senior Customer Success Engineer IN-Bangalore Job Description Would you like to be a part of the organisation where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! Open Position Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America. Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Apteans products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageousto guide its employee community to serve every customer in every geography and market. Senior Customer Solutions Consultant Provide application consulting and support to Aptean customers. Participate as a member of the implementation team to deploy new projects, and/or provide on-going support to their existing installation. Consult with customers in the configuration and usage of application modules; research and resolves problems and issues. Manage customer expectations and foster positive business relationships with all customers. Requires interface with customers and other team members. May involve travel to customer sites. Principal Duties and Responsibilities 1. Consulting Services 2. Incident Resolution 3. Knowledge Management Skills & Requirements Skills and Abilities Possesses working knowledge of the Aptean application and demonstrates proficiency in key areas of the application. Understands the industry and business environment served by the application. Basic understanding of relational database concepts and architecture. Excellent time management and organizational skills. Excellent verbal and written communication skills. Strong analytical problem solving and decision making skills. Ability to work efficiently and independently and do whatever it takes to get the job done. Ability to handle difficult or sensitive situations with diplomacy and tact. Track record in providing outstanding customer service. Ability to travel to customer sites as required. It will be a 24/7 product support work Team working on different shifts including weekend Good analytical and problem solving skills Preferably past production support experience Very good communication skills ASP.NET and SQL Experience is a must If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today! Qualifications

Software Engineer


Experience: 0-3

Function: IT Software : Software Products & Services