Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.
Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :Reporting and Analytics
Good To Have Skills :AAAP (Accenture Advanced Analytics Platform)
Job Requirements : Role : Tools and Automation SME HP Operation Analytics
Skill : The role of the Tools and Automation engineer is to provide level 3/4 support on HP OPSA tool set syslog and parsing for Client Delivery, including the design of Application, scripts for syslog parshing, integration, SQL query SME should also be able to provide support on HP OO and NNMI
Minimum Skill Requirement :
Able to review/design tools environment for managing over 14,000 network devices globally
Implement baseline standards reporting, optimise tools and automate to ensure maximum availability of managed systems and applications in order to meet client SLAs
Test and evaluate new products and product releases prior to deployment into production
Serve as the Subject Matter Expert for monitoring related issues in the change control process; review and approve/deny proposed changes that impact the monitoring infrastructure
Co-ordinate with colleagues in various regions and across towers to improve standardization
15 years of full time education