Skill: Relationship Associate , Ecommerce and hospitality experience , knowledge of and be an active social media user; Exp: 2-3 years; Relationship Associate Love to solve problems? Love answering questions patiently? Love talking all day? ) If your answer to all the above questions is a resounding yes, we want to listen to you. Hopefully forever! We are looking for fun, committed people for our Client Servicing Team based in Bangalore. Role With over 1000 products and 25 categories such as wardrobes, sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India’s leading online furniture company. You can talk on the phone all day, send emails out in lightning speed and chat up with our clients and help them out with their numerous queries. Just make sure our clients are happy at the end of every interaction! Your role will involve you being a multi-tasker (scratch that!), a super multi-tasker, handling multiple responsibilities and customers at the same time. Let’s be honest. Client servicing isn’t easy and we aren’t looking for people who want it easy. Being driven to focus on every single detail and being empathetic to people should come naturally to you. If you are committed to learning a lot, taking ownership of every client/order end to end and have an impeccable sense of work ethic, we should meet. Requirements And you should (be) possess great written communication (No SMS language, please) willing to answer calls, email and chat and be open to learning to use other new channels or processes willing to be an excellent customer advocate internally and stand up for what’s right by the customer willing to work fast and be flexible with work timings/schedule and availability. have knowledge of and be an active social media user Ecommerce and hospitality experience is a huge bonus Freshers are more than welcome. Willing to work on Saturdays (from home, albeit!) and from 10 AM to 8 PM (don’t worry, we won’t ask you to do this without a break or from office, even post 6 PM) Interested? Send us your resume to firstname.lastname@example.org or email@example.com .
Function: Sales / Business Development