We are looking for a Real Time Systems Support Professional.
This particular role is responsible for providing real-time technical support for our algorithmic systems.
This is a position of responsibility, requiring strong technical experience.
A practical and solution based approach to all aspects of this role is required as well as excellent cognitive ability.
This position involves varied IT functions, including implementation of time-sensitive matters.
This candidate must be comfortable working within a fast-paced environment. They must possess a keen sense of enthusiasm and attention to detail, as well as a sense of commitment and dedication to our team.
While your primary focus will be providing Real Time support for our algorithmic systems, there is a great opportunity to learn and take on more responsibility over time.
-Provide real-time analysis of and response to any IT infrastructure and or Software Systems issues.
-Provide regular support in the areas of Software Maintenance, Hardware Maintenance and Network Monitoring.
-Proactively maintain hardware and software systems to ensure maximum uptime.
-Restore basic LAN/WAN outages and/or escalate to our Global Networks team when required.
-Maintain and upgrade local hardware systems as required, including but not limited to local workstations, servers, display arrays, routers, switches, etc.
-Responsible for maintaining detailed documentation of Local IT infrastructure, Port Connections, and LAN Network topologies.
-Responsible for updating and revising internal support procedures and knowledgebase.
Must Have Skills:
-College or University Degree in Computer Science or equivalent.
-1-2 years of technical support experience.
-Strong background in General Computing:
PC Hardware Systems (x86 Workstations and Servers), Microsoft Operating Systems, Microsoft Office Applications.
-Strong background in LAN Network troubleshooting: Cisco Layer 2 Switching environment issues, Cisco Layer 3 Routing environment issues, Operating system level Layer 3/4+ issues.
-Knowledge of scripting languages (Python, AutoIT, etc) is an asset.
-Must have strong analytical and problem solving abilities with sharp attention to detail.
-A willingness to learn.
-Must work well under pressure and with specific time constraints.
-Must have ability to stay focused.
-Must be Team oriented.
-Ability to adapt to changes in routine and procedures without sacrificing productivity.
-Exceptional communication, organizational and time management skills.
-Must be fine working outside of normal working hours.
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